Service Engineer
We are working exclusively with a well-known, European leading organisation on the lookout for an experienced, hands-on Service Engineer to join them across the South East of England. This is a great opportunity to join a great company within a collaborative and growing team.
The service engineers provide essential hands-on support on all company products. They deliver professional onsite repairs and fault finding for both domestic and commercial customers. Some customers are in the care sector, so patience and empathy are key to delivering outstanding customer service.
Experience in field-based equipment repair is hugely beneficial for this role, with a logical, problem-solving approach in your work and the ability to quickly grasp concepts and information.
Key Responsibilities:
1. Carry out service and repair on the full range of company products
2. Investigate, diagnose reported faults and resolve malfunctions on the range of products
3. Arrange site visits with end-users at their properties
4. Organise and manage your own diary to be as efficient and effective as possible
5. Process all appropriate paperwork to a high standard, completing job reports and sending them back to the office for processing
6. Ensure all company processes are followed
7. Maintain your service equipment and stock on your van
8. Talk to customers at a variety of levels from B2B to B2C when onsite
9. Take onsite payments for chargeable work
10. Take ownership and resolve queries in a timely and efficient manner
11. Keep accurate records of discussions or correspondence with customers
12. Escalate issues to the Senior Service Engineer for resolution, when required
13. Provide technical product information in a timely manner
14. Add value throughout the team and organisation
Key Requirements:
1. Be flexible in duties and responsibilities and may be asked to perform other duties which reasonably correspond to the general character of the job and level of responsibility
2. Maintain confidentiality of data and information that is sensitive to the Company, in line with Company policy and the Data Protection Act (1998) / General Data Protection Regulation (EU) 2016/679
3. Maintain personal and professional development activities to meet the changing demands of the role/business
4. Adhere to all Company policies
5. Take a proactive approach to managing own and others' Health & Safety
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