Job Description
I am working with a well renowned law firm who are urgently looking for an experienced Credit Controller\n\nAbout the team \n\nCredit Control sits within the wider Billing, Collections and Administration Team (BCA). The team comprises multiple functions; Billing, Credit Control, Legal Collections and Client Maintenance, and sits within the wider finance department.\n\nAbout the role \n\nThe role of the Credit Controller is to reduce unpaid bills and the time to collect within the firm whilst delivering good customer service to both the internal customers and external clients. \n\nThis is a hybrid role working 5 days a week with at least 50% of their time in the office.
\n\nKey Responsibilities \n\nYou will manage your own debt book by;\nCollecting the firm's debts by telephone, email and letter within defined guidelines, using the in-house collections software \nEnsuring all notes are up to date and followed up in a timely manner \nOrganising meetings with lawyers to review outstanding debts as necessary, both in person and over the telephone as part of the role\nPreparing debt reports as required for the legal teams\nCarrying out any other such reasonable tasks that may be required from time to time and to cover within the team as required\nYou will evaluate and escalate any queries, unpaid bills and aged debt to the senior credit controllers or credit control manager as appropriate\nYou will be confident using your initiative and you will have strong communication skills\nYou will be comfortable communicating at all levels within the business\nBe mindful of the Courts Pre Action Protocols and ensure adherence to them\nBuild relationships and trust to benefit the role with clients, lawyers and the team\nTo carry out any other such reasonable tasks that may be required from time to time and to cover within the team as required. \n\nYour skills and qualifications \n\nWe are looking to recruit an individual that fulfils the following criteria: \n\nThe successful candidate will ideally have at least 3 years previous experience of working within credit control, or a CICM qualification, ideally within a professional services environment\nHighly numerate with a good understanding of financial workings; ideally within professional services but not essential\nExcellent communication skills, and confident in communicating at all levels within the business. \nDemonstrate a clear track record of commitment to the high levels of customer service\nTeam player who supports and motivates their colleagues\nGood negotiation and listening skills \nGood understanding of financial workings; ideally within professional services but not essential\nGood IT skills, experience, and confidence in Word, Excel and Outlook are\nTo be confident using initiative\nHighly numerate with experience of using Excel to a basic level\nTo be organised and have a pro-active approach to collections, with confidence and determination to see the process through to conclusion\nIt is essential that the candidate has an eye for detail and the ability to act positively, independently, creatively and intuitively when presented with challenges.The successful candidate must have the right to work in the Uk as sponsorship is not provided by my client.\n\nIf you are interested in this role please email your cv \n\nBrook Street NMR is acting as an Employment Agency in relation to this vacancy