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Soft Services Site Manager
Waterfront Hall & Ulster Hall Belfast
Operations | Full-Time Permanent
About Mitie
Mitie provides a wide range of facilities management (FM) services across Ireland, Europe, and the UK. Our service areas include technical services, energy and building services, cleaning, security, front of house and consultancy.
We work with a wide range of private and public clients to create great work environments. Mitie has won several awards for our commitment to employee wellbeing and diversity.
The job in a nutshell:
The Soft Services Site Manager will be responsible for leading a soft services team to ensure the smooth running of all cleaning services for scheduled events.
Key responsibilities:
1. Provide a safe work environment for all and promote strong QHSE.
2. Lead, motivate and engage cleaning team ensuring standards are always met.
3. Performance management, including absence/attendance and training & development.
4. Coordinate staff briefings and complete daily stand downs with direct reports.
5. Manage staff cover costs and overtime closely in line with budgetary requirements.
6. Verify that payroll details reflect agreed contracted hours.
7. Business development within the terminal.
8. Ensure contract is operating to specification, including regular audits.
9. Manage sub-contractors/supply chain and approve invoices for payment.
10. Build strong relationships with our clients.
11. Manage disciplinary and grievance issues with guidance from HR.
About You:
1. Demonstrate solid financial acumen and management of P&L.
2. Strong leadership skills – Proven ability to lead and motivate a large team.
3. Proven experience within the Facilities Management industry.
4. Excellent communication and influencing skills.
5. Highly resilient and flexible with a calm decision-making approach.
6. Excellent PC, analytical, reporting, and organisational skills.
Mitie is an equal opportunity employer. This job description is intended to give the post holder an appreciation of the role and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder following the appraisal process.
Join our Mitie Team.
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