Job Description
Operations Manager/Key Account Manager
Hemel Hempstead
£60,000 - £70,000 + car allowance, private health, performance related bonus
Outsource UK is recruiting a Operations Manager/Key Account Manager to work for a leading supply chain client in Hemel Hempstead on a permanent basis.
This customer-facing role requires a commercially savvy individual with a passion for delivering exceptional service and driving growth.
Key Responsibilities
* Build a relationship with the customer, securing contract renewals and ensuring business excellence
* Ensure all KPI’s, such as operational and financial targets are met
* Engage, develop and motivate your team to ensure a positive and constructive workplace and drive colleague engagement
* Be an advocate for excellent customer experience
* Work efficiently to tight deadlines to ensure customer satisfaction targets and service targets are adhered to in line with our values and behaviours
Experience
* Senior management experience of working within a 3PL environment, FMCG, supply chain, understanding processes and operations requirements.
* Fully familiar with stringent service level expectations, in both a transport environment & Warehouse environment.
* Understand Fleet - HGVS, 1&2
* Commercially astute with the ability to deliver benefit against an Open book budget.
* You will have experience of working closely with clients and developing effective working relationships.
* Must be able to commute to Hemel Hempstead 5 day a week.