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NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
Who we are:
NHS Ayrshire and Arran is one of 14 territorial NHS Boards within NHS Scotland. In support of our core purpose of Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran, we are committed to a culture that is Caring, Safe, and Respectful. You will be required to work collaboratively in a safe, caring and respectful way.
To find out more about NHS Ayrshire and Arran please visit our website.
Position:
An opportunity has arisen for a permanent Customer Service Assistant based at Ayrshire Central Hospital.
What you will do:
The Supplies & Distribution Team within the Procurement Department provides a Procurement service to all NHS Ayrshire and Arran wards/departments/clinics, ensuring that stock products are ordered and delivered according to local delivery schedules. You will provide an effective local customer and supplies service for stock products to allocated wards, receiving all goods and determining stock levels with ward managers. Customer service is a large part of this role, ensuring all customers have supplies in the right quantity, quality, place, and time to support clinical services and to resolve complaints timeously.
Knowledge, training and/or experience required to do the job:
* Educated to Standard Grade or equivalent
* Experience of Procurement / supply chain within a Hospital environment with knowledge of stock control procedures
* Previous knowledge of processing orders/advice notes/goods acceptance/delivery notes
* Ability to function under pressure
* Previous experience of customer care
* Planning and organisational skills
* Enthusiasm and willingness to learn and develop
* Ability to communicate well verbally and in writing
* Numerate, literate and practical
* Ability to use own initiative and prioritize
* Clean and valid UK driving licence
* SVQ or CIPS qualification in Procurement/storage/warehousing and distribution or a number of years’ experience
* Appreciation of the necessity of Policies/procedures in relation to financial, security, fire and health and safety issues, COSHH regulations, in addition to Divisional/Departmental Policies and procedures, e.g., Complaints
Driving Licence/Car Ownership:
A car licence/car ownership is essential to this role.
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