Job summary
An opportunity has arisen to recruit an experienced and highly motivated Team Administrator within the Adult Learning Disabilities Service. This is a permanent, full time post, working Monday to Friday between the hours of 8am and 5pm. The successful candidate will work within ALD North Tees Community Team, covering both Hartlepool and Stockton with bases in each area, with the expectation of flexibility in relation to providing cover across both Team bases and for the occasional cover across other sites if required.
Main duties of the job
Applications are invited from individuals who work accurately under pressure, can be flexible and is a good team member in addition to being suitably qualified for the post of Band 3 Team Administrator.
As part of the community team, the successful applicant will provide a comprehensive administrative and secretarial support to all members of the multi-disciplinary team. The post holder will first point of contact for service users, family and carers, responding to a range ofenquiries or concerns over the telephone., in addition to dealing with enquiries to the community team, from GPs and other professionals,taking action where necessary and ensuring messages are communicatedaccurately to relevant personnel and in an appropriate and timely manner.
Excellent communication skills, both verbal and written coupled with proven secretarial skills and previous experience is essential.
The successful candidates must also have the ability to be organised, efficient and have the capacity to prioritise their workload whilst dealing sensitively with issues and maintaining confidential information.
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.
Date posted
15 November 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,071 to £25,674 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
346-TSL-045-24-A
Job locations
ALD North Tees Community Team
Wessex House
Stockton on Tees
TS18 3TX
Job description
Job responsibilities
Please refer to the attached job description for further detailed information regarding the role and main responsibilities.
Additional contact details :-
Anne Shanks
Community Team Manager
<
01642 368555
Person Specification
Qualifications
Essential
1. Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 qualification in Leadership and Management.
2. Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Where an applicant does not have the above qualifications or are unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period.
Desirable
3. Level 3 Qualification in Leadership and Management
4. RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment.
Experience
Essential
5. Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information).
6. Customer Service experience (face to face, answering calls, correspondence).
7. Experience of organising completing demands and workloads.
8. Experience of setting up and maintenance of administrative systems and processes.
9. Experience of working autonomously and proactively
Desirable
10. Experience of supporting/supervising staff
11. Experience of handling monies and working within financial guidelines.
Knowledge
Essential
12. Comprehensive knowledge of Microsoft Office applications.
13. Understanding of data protection and the need for confidentiality and how to maintain this.
14. Knowledge of office systems and processes.
Desirable
15. Knowledge of NHS systems