Insight & Reporting AnalystLondon£45,000 per annumThis is an exciting opportunity to join one of the UK's oldest and most reputable non-profit Housing Associations. This is an exciting opportunity for an experienced Insight & Reporting Analyst to really make a difference, through extracting meaningful insights, and creating recommendations from diverse data-sets. This role reports directly into the Director of Digital Services & Customer Contact, and plays a pivotal part in shaping continuous improvement and generating in-depth insights that can address systemic issues to reduce recurrence. As the Insight & Reporting Analyst for Contact Centre & Complaints, you will be responsible for meticulously collecting, analysing, and presenting resident-related data to support strategic decision-making and service enhancements. You'll also play a key role in understanding resident needs, monitoring trends, and identifying the root causes of complaints to improve overall service.Key Responsibilities:Data Gathering and Analysis:* Use advanced analytical techniques to extract insights from diverse datasets related to operations, resident demographics, and service delivery.* Identify patterns, trends, and correlations within data to uncover opportunities for enhancing resident experiences and operational efficiency.* Translate complex data findings into clear and concise narratives, making the insights accessible to s...