Job Description
Overall purpose of the role:
The Client Support Analyst position within the Global Markets Operations department will manage the post trade events and relationships with Natixis clients and all internal Stakeholders.
Scope is to cover all London Sales originated Fixed Income, Global Securities Financing, Treasury transactions (Sales & Trading level), Dubai Sales originated Islamic Finance business and to assist on the coverage of the Milan Middle Office desk.
Take ownership and efficiency for all transaction events arising from the above-mentioned Sales and Trading scope.
Establish a strong client relationship for all requests and queries that arise from their portfolio of transactions held with Natixis.
Main responsibilities of the role:
1. Strive for excellence in all processes
2. Promote a strong and reactive performance culture within the Clients Support group
3. Actively collaborate and develop strong relationships with the London Front Office desks
4. Ensure the best quality of service is delivered to the NATIXIS clients, i.e. Front Office Sales, Traders, and the Bank’s external Clients
5. Communicate efficiently and adequately to transversal departments for transaction downstream chains
6. Support new business lines and business initiatives; apply problem solving skills to the development of new solutions for onboarding of new transactions and assert the bank’s quality of post trade service for Fixed Income, Treasury, and the Islamic Finance business
7. Participate and propose reinforcement of ad hoc internal controls and reconciliations that should be in place across products; reduce operational risk; increase client satisfaction
8. Ensure a good level of knowledge of the complete lifecycle of trades, sufficient communication bridges and coordination with appropriate teams
9. Analyse, report appropriately and resolve any outstanding issues to prevent potential issues
10. Forge strong relationship with NATIXIS external Brokers
11. Scope to cover London Sales Capital Market (Fixed Income + Treasury + Global Securities Financing) originated transactions, Dubai Sales Islamic Finance originated transactions and Milan Middle office desk.
Current Main Focus:
12. Fixed Income transactions, Global Securities Financing + Treasury Transactions and Islamic Finance Transactions that include (Fixed Income, Treasury, Rates, FX, and Financing).
13. Assist with Milan Fixed Income & Equity Derivative transactions.
14. Strong adherence to the defined procedures and workflows ensuring all queries are addressed on a timely manner.
15. Manage the post trade execution events from pre matching to settlement queries with internal stakeholders and with clients.
16. Take ownership and efficiency for all transaction queries arising from the above-mentioned transaction scope
17. Establish strong client relationships for all queries arising from their portfolio of trades with NATIXIS as well as internal FO requests.
18. Bridge all communication with Paris Head Office in relation to Paris centralised settlements to ensure a seamless settlement with minimal exceptions.
19. Assist with development of the Islamic Finance business at Natixis with exposure to pre transaction execution and post transaction life cycle processing and confirmation.
20. Answer punctual requests from all other Natixis Global departments (e.g. Internal Audit, Compliance, Control) and revert accordingly
21. Assist with development of the Islamic Finance business Natixis through the various from trade inception, stakeholders involved to Operation coordination.
22. Ensure vetting process of new Clients is complete and client declared in the systems
23. Forward any Client Audit requests to the relevant Audit team
24. Ensure all Task in the Client Support daily checklists have been closed in vault with all non-closed items marked with ‘Ongoing’ and an additional comment
Required Skills/Qualifications/Experience
General Skills
Maximum 5 years experience working for a financial services institution.
Good communication skills with Traders/Trade Support,
Production/IT/Management and with other members of the team.
Good commitment, reactivity, reliability on support related issues.
Good Autonomy with the systems and the processes
Stress resistant
Team Player
Specific skills
Understand Fixed Income & Derivatives products with Client expectations.
Excellent Customer service-oriented approach.
Strong knowledge of trade processes and trade lifecycles
Capacity to challenge and improve processes / systems.
Islamic Finance knowledge nice to have, but not essential