Our international client based in Bracknell, Berkshire requires a Collections and Recovery Coordinator to join their team for a minimum period of 6 months
Main Responsibilities:
General Communications
* Pre-Arrears Agreement Handling, speaking with customers who potentially cannot afford future repayments.
* Early arrears Agreement Handling, helping customers who have just entered into arrears and trying to negotiate repayment plans to get the agreement back up to date.
* Identifying customers who are Vulnerable and following the finance team's Vulnerable Customer Policy when speaking with them.
* Treating customers fairly with forbearance options and due consideration throughout the whole collections process.
* Vehicle Repossessions, dealing with both the third-party agents who are actively trying to recover the asset and also customers who may subsequently contact the finance team following contact by the third party or during the process of the actual repossession.
* Handling of Deceased Agreements. Showing compassion when speaking with all parties involved in this process including the next of kin or family members and executors of the estate and solicitors.
* Identifying & referring any agreements that may potentially involve Fraud and tracing of Customers who have been reported as Gone Away.
* Referring agreements for potential Pre-Litigation Action.
* Shortfall liability, discussing outstanding liabilities with customers following the e...