Tea Mixologist
Reporting To: Store Manager
Location: Bird & Blend - Cambridge
Contract Type: Part Time, Permanent
Hours per week: 8
Who are Bird & Blend Tea Co.?
Bird & Blend Tea Co. is an eco-conscious, people-focused, award-winning & B Corp-certified Tea Mixology company on a mission to spread happiness & reimagine tea!
Bird & Blend was set up & is run by Krisi & Mike, who met whilst studying Politics at university. Building Bird & Blend from scratch while staying true to their ethos & values has been Krisi & Mike’s passion for over 10 years.
From the early days of packing tea in their bedroom & attending markets, to now, with an awesome team, multiple retail stores & a thriving international online store, Bird & Blend is leading the way in tea innovation in the UK.
Bird & Blend has grown out of a core belief in doing business in a better way. This is ultimately our why - it’s why we are in business & what we believe in.
About this Role:
We create a fun, interactive and exceptional customer experience for our customers! On a daily basis, you can find us mixing up tea-based drinks, being knowledgeable and passionate about both our growing, independent company and our unique tea blends. We also perform normal tasks involved in a retail sales assistant role such as cleaning, stock taking, opening and closing jobs, and sampling in store and at events. It's a TEAriffic Role!
What are the responsibilities?
* Passion for Sales: Use your enthusiasm for Bird & Blend to sell our products and achieve store sales targets.
* Till Transactions: Handle till transactions smoothly and accurately.
* Store Procedures: Follow store operating procedures, including delivery, stocktakes, and stock replenishment, whilst keeping the stockroom and staff area organised.
* Health & Safety: Maintain a healthy, safe, and tidy work environment by following health and safety best practices.
* Sustainability: Support B&B in reaching impact goals set out in the sustainability and impact strategy.
* Team Support: Act with empathy, focus on teamwork, and support the store management team as needed.
* Product Expertise: Become an expert on all things Bird & Blend, including our products, drinks, and commitment to sustainability and ethics.
* Customer Interaction: Be the friendly face of Bird & Blend, greeting with a sample and welcoming customers warmly.
* Customer Happiness: Prioritise customer happiness by going the extra mile to make every shopping experience memorable.
* Events: Support with store and local events, including evening work, to make them enjoyable for our customers.
* Sampling: Spread the word about our delicious teas, whether greeting customers with a sample inside and outside of the store.
About you:
* Customer Service: Prior experience, preferably within a 1-1 sales environment in retail or hospitality.
* Brand Ambassador: Proudly represent our brand and culture, embodying our values.
* Product Enthusiasm: A genuine passion for our product and the confidence to share your enthusiasm with customers.
* Customer Service Skills: Strong understanding of customer service with the ability to build rapport with customers.
* Professionalism: Maintain a professional, fair, and kind relationship with customers and colleagues.
* Empathy: Demonstrated ability to utilise empathy to manage interpersonal relationships.
* Flexible Availability: Flexibility in availability is essential; shifts may vary weekly.
* A commitment to excellence: Going above and beyond to ensure customer satisfaction.
* Approaching people: Confident and comfortable to approach people with a sample.
Are there any perks?
Of course! For all the hard work you will get:
* We are proud to be a Sunday Times Best Places To Work 2024 employer.
* Friendly and supportive team culture.
* Membership of company pension scheme (if applicable).
* Holiday accrual that grows with loyalty: Enjoy 25 days holiday (plus bank holidays).
* Life Insurance & Income Protection.
* Health Cash Plan after one year of service.
* Life Happens Leave.
* Complimentary drinks and snacks.
* Monthly tea allowance and generous staff discount.
* Employee Assistance Programme.
* Bike to Work and Electric Vehicle Schemes.
* Paid volunteer days.
* Dog-friendly office.
* Enhanced family-friendly policies.
We are committed to equality of opportunity for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. If you require any reasonable adjustments to support you throughout the application or interview process please let us know.
#J-18808-Ljbffr