About Us
Covering more trades than anyone else, Aspect is one of London’s largest property maintenance teams. We’re always ready to help no matter what maintenance issue someone has. We do this 24/7.
After more than 15 years of helping thousands of residential and commercial customers every month, we have ambitious plans to expand our business over the next 2 years.
We’re looking for ambitious people to join us at this exciting time.
Salary & Benefits
* Annual salary of £26,000 per year
* Monthly performance-based bonus scheme
* OTE > £30,000-£40,000 per annum
* Monday to Friday: 1pm - 10pm
* Office-based (no remote working)
The Role
Our Customer Service team is split into trade groups. Managing all aspects of scheduled work, they communicate with customers, tradespeople, and suppliers to ensure jobs run smoothly.
Making sure supporting information, such as reports and quotations, is shared to complete jobs is a basic requirement. Following up quotes and converting remedial sales is also a key requirement.
You’ll be expected to resolve customer requests quickly and efficiently. The role is suited to someone who takes responsibility for dealing with issues in an active way.
Our head office is a busy work environment. Prioritising the most urgent customer requests, but not overlooking other tasks that are less time-sensitive is essential. We’re looking for people who are confident, ambitious, and quick thinking.
About You
You’ll have at least 2 years of customer support, relationship management or account management experience. Having structure in the way you work and being well organised are essential qualities.
You’ll be able to identify potential problems before acting to prevent them from happening. You’ll take pride in resolving issues raised by customers efficiently. Showing empathy and understanding a situation from someone else’s perspective is an important quality.
You’ll have strong communication skills. You’ve got a proven history of developing working relationships, and you’ll be confident instructing tradespeople and suppliers. Communicating clearly, listening carefully, and writing detailed instructions are second nature to you