Job Title: Finance Administrator - Central Billing Team
Region: Finance
Reporting to: Central Billing Team Supervisor / Financial Controller
Other Relationships:
* Credit Control Customers
* Field Engineers
* Subcontractors
* Labour Controllers
* Stores and Procurement team
Job Summary
To carry out the processing of sales invoices for reactive, planned maintenance, and small quoted works. To assist with the administration involved with key account customer portals, such as pricing reactive work, uploading invoices, and generally ensuring that works can be invoiced without falling into query. Liaise with the customers and the Trinity divisional operational teams to resolve invoicing queries or spot potential issues before they reach the customer. This involves the general management of their workload via the internal KPI report and resolution of invoice queries via the weekly query report.
Principal Responsibilities
* Invoice planned maintenance, reactive, and small quoted works jobs and process internal revenue releases onto the system ready for posting.
* Liaise with both customers and internal staff to resolve invoice queries to ensure department falls within target level.
* Batch control - Posting of quoted works invoices, staged billing, and maintenance release batches.
* Control and management of relevant KPI status.
* Administration of complex key account customer portals, ranging from invoice upload, job costing, and query resolution.
* General workflow management – Liaising with regional Install teams, the Central HUB labour control, and admin support.
This is not intended to be an exhaustive list as the nature of this role requires the employee to take full responsibility for any relevant issues that develop or may be requested from time to time.
Accountable for:
* Recording data accurately.
* Checking the database daily to ensure all service jobs are invoiced.
Scope of Financial Authority: None specifically
Key Competencies of experienced jobholder
Skills:
* Ability to use Word and Excel databases effectively and accurately.
* A high level of customer service skill used when dealing with external contacts.
* Good telephone manner and verbal communication.
* Able to plan effectively and organise own workload.
* Able to deal with all staff tactfully and assertively.
* Contributes to effective team working and contributes to the continuous improvement of business processes.
Technical knowledge:
* Commercial awareness.
* A high level of customer service awareness.
* Previous accounting experience would be preferred.
Standards:
* Understands quality requirements relevant to the business.
Documentation:
* Able to read Engineers’ work reports quickly and accurately.
* Ensures that all documentation provided by others is accurate and complete.
Health and Safety:
* Has completed the “Office” H & S Induction Training.
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