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Apprentice Credit Controller/Collector
Apply From: 03/03/2025
Learning Provider
Delivered by SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Employer
Commercial Domestic Investigations
Vacancy Description
We are looking for a proactive Credit Control / Collector Apprentice to join our finance team. This apprenticeship offers a fantastic opportunity to gain hands-on experience in credit control, invoicing, and account management. You will support the finance team in ensuring that payments are received on time, customer accounts are accurately maintained, and any outstanding debts are efficiently managed. This is an ideal role for someone looking to start a career in finance and credit control, with full training and support provided.
Key Responsibilities:
* Assist with processing and issuing customer invoices.
* Monitor and follow up on outstanding payments.
* Communicate with customers regarding overdue accounts and payment arrangements.
* Update and maintain accurate customer account records.
* Support with preparing reports on overdue payments and aged debt.
* Assist with reconciling payments and resolving account discrepancies.
* Chase overdue balances by a variety of different methods.
* Liaise across all levels of responsibility, from Director to credit controller.
* Work towards and achieve collections targets.
* Develop relationships with customers and identify additional sales opportunities.
* Produce client reports.
* Update CRM.
* Raise, chase and conclude cases for customers.
* Conduct a high volume of outbound calls, adapting your approach to suit your customer and their business requirements.
* Listen actively and use your objection-handling skills where necessary to ensure positive outcomes are reached for customers.
* Manage your own customer pipeline and diarise customer callbacks.
* Securely manage customer documentation.
* Maintain excellent customer service levels.
* Cultivate strong relationships with clients, maintaining regular communication to build trust and rapport.
Key Details
Vacancy Title
Apprentice Credit Controller/Collector
Employer Description
Commercial Domestic Investigations specialise in helping our clients to evaluate credit risk, establish payment terms, and recover outstanding debts. Our specialised service ensures our clients maintain financial stability and a strong cash flow, mitigating the impact of unpaid invoices and bad debt losses in their operations. Having been established in Sunderland for over 30 years, we are expanding our established Sales management executive team at our new site opposite Hylton Riverside Retail Park.
Vacancy Location
Commercial Domestic Investigations Avalon House Sunderland SR6 3XJ
Wage Frequency
Custom
Number of Vacancies
2
Vacancy Reference Number
1000306095
Key Dates
Apply From
03/03/2025
Closing Date For Applications
2025-03-14 23:59:59
Interview Begin From
Possible Start Date
2025-04-01 00:00:00
Training
Training to be Provided
On the job training delivered by the employer.
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.
Identify, track and support 6 hours off the job training activities.
Quarterly formal progress review meetings, identifying learning achievements and next steps.
Learning Provider
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Skills Required
Communication skills, IT skills, Attention to detail, Organisation skills, Administrative skills, Team working
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