Trade counter retail super star!
You will be joining the Leeds based electrical wholesale/lighting showroom.
Busy and varied role involving
• Welcome and assist on the trade counter. Exceed customers’ expectations and keep our customer service standards maintained.
• Handle inbound telephone calls, e-mails and online correspondence. Ordering new stock.
• Support all aspects of the sales journey from product queries, advice and aftersales care.
• Process customer returns and exchanges
• Take ownership of any delivery issues, finding suitable solutions for everything that falls on your plate
• Providing prompt, efficient and consistent information and communication in line with company policy
• Liaise with couriers to ensure best service is maintained
• Loads of scope to progress with the company as it is rapidly expanding.
So who are we looking for?
Are you an awesome customer success advisor with a can-do attitude who can handle day to day challenges and offer creative solutions to customers looking for their customer furniture piece? A great team player? Confident to communicate with customers but also with our purchasing, product and marketing departments as their direct line of communications to customer feedback? Then we are looking for you. You have:
• A passion for lighting, design and retail
• Clear spoken and written communication skills
• The ability to build a rapport with people q...