Employer: NHS Hertfordshire and West Essex Integrated Care Board
Employer type: NHS
Site: The Forum
Town: Hemel Hempstead
Salary: £53,755 - £60,504 per annum plus 5% fringe
Salary period: Yearly
Closing: 20/03/2025 23:59
Local Resolution Lead
NHS AfC: Band 8a
Job overview
Herts & West Essex Integrated Care Board is a leading NHS organisation with an award-winning governing body. Working closely with partner organisations, the ICB's staff design, plan and commission health services for more than half a million people and monitor the quality and effectiveness of those services. The ICB currently has a vacancy for a Local Resolution Lead within the All Age Continuing Care (AACC) team.
The ICB is looking for an experienced nurse who will work as part of the AACC Team and will lead on the review of Continuing Healthcare (CHC) disputes, CHC Local Resolutions and CHC Retrospective review requests to ensure that the NHS Continuing Healthcare processes have been adhered to.
Main duties of the job
The post-holder will be responsible for providing clinical expertise on both the Appeals & Retrospective processes. As part of the role, the post-holder will be expected to chair Local Resolution meetings with claimants and their representatives and will therefore require an excellent understanding of Continuing Healthcare. The role will require a high level of communication and interpersonal skills and the ability to work supportively and effectively with individuals and their families ensuring that they are fully involved throughout the process.
Working for our organisation
Here at Hertfordshire and West Essex Integrated Care Board, we're responsible for planning and overseeing how NHS money is spent to support the people who live in Hertfordshire and West Essex. We have around 750 employees and our role is to make sure health services work well and are of high quality as well as value for money. It’s an exciting time for us and we’re looking for people who enjoy working in a fast-paced, vibrant environment that can help us achieve our aim. So if you share our passion for people and want to make a positive change to their health and health services then we want to hear from you.
In addition to the basic salary, this post attracts a High Cost Area Supplement of 5% of basic salary subject to a minimum and maximum payment per annum (pro rata where applicable) in line with Agenda for Change.
Detailed job description and main responsibilities
For further information on this role please see the job description and person specification attached.
Person specification
Knowledge, Training and Experience
* Registered Nurse with current registration educated to masters level or equivalent level of experience of working at a senior level in specialist area.
* Extensive knowledge of NHS Continuing Healthcare acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master’s level equivalent.
* Evidence of post qualifying and continuing professional development.
* Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement.
* Should have an appreciation of the relationship between the Department of Health, NHS England and individual provider and commissioning organisations.
Communication Skills
* Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
* Negotiate on difficult and controversial issues including performance and change.
Analytical
* Problem solving skills and ability to respond to sudden unexpected demands.
* Ability to analyse complex facts and situations and develop a range of options.
* Takes decisions on difficult and contentious issues where there may be a number of courses of action.
* Strategic thinking – ability to anticipate and resolve problems before they arise.
Planning Skills
* Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
* Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects.
Management Skills
* Must be able to prioritise own work effectively and be able to direct activities of others.
* Experience of managing and motivating a team and reviewing performance of the individuals.
Autonomy Freedom to Act
* Must be able to use initiative to decide relevant actions and make recommendations to Sponsor/ Manager, with the aim of improving deliverables and compliance to policies.
* Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales.
* Experience of identifying and interpreting National policy. Experience of researching best practice (globally, private and public sector), interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation).
Financial and Physical Resources
* Previously responsible for a budget, involved in budget setting and working knowledge of financial processes.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, health issue or a life event, please let us know so that we can consider your application fairly and get the best out of you during the selection process.
We are committed to a positive work-life balance for our employees. Employees are entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Unfortunately, we are unable to offer certificates of sponsorship, so you'll need to be able to demonstrate your right to work in the UK during the recruitment process.
Employer certification / accreditation badges
You must have appropriate UK professional registration.
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