Company Description
Our mission is to expand the world's capacity to care. This role will play a vital part in ensuring that our clients receive the best in class quality care and support the growth of our business.
Job Description
The Trainee Scheduler is expected to perform a variety of duties in the coordination of scheduling services for Clients and Care Professionals' schedules. The Trainee Scheduler is expected to assist and support other staff members in order to provide the highest quality service to Clients and Care Professionals.
Primary Responsibilities
1. Answer each incoming call in a friendly, professional and knowledgeable manner.
2. Field new client inquiries over the phone in a knowledgeable manner, enter information into the Home Instead software and print out service call form for handover to Deputy Care Manager.
3. Develop and maintain relationships with both Clients and Care Professionals by regular informative and telephone QA contact.
4. Coordinate Care Professionals' schedules on a daily basis.
5. Coordinate and maintain monthly Client schedules in Home Instead Software.
6. Identify and report to Care Manager, Recruitment Coordinator.
7. Take Care Professionals' hours from timesheets and enter into Home Instead Software.
8. Enter and maintain accurate Client and Care Professionals' records in Home Instead Software.
9. Process and mail initial service enquiry letter/brochure.
10. Provide up to date handover for out of hours cover.
11. Participate in out of hours on-call management.
Remain calm in stressful situations.
Secondary Responsibilities
1. Field employment inquiries from prospective Care Professionals and arrange for application process as needed.
2. Assist Deputy Care Manager in completing Client Care Plans.
3. Coordinate and maintain a complete Client Service Schedule.
4. Participate in quarterly Care Professionals meetings.
Salary: £23,000 - £25,000
Additional Information
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you. Call the office on 01483488222.
We encourage applications from all sections of the community as we want to reflect the neighborhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.
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