Details:
Location: W1U 3BN
Category: Front of house/visitor services
Salary: The salary for this role is £27,352 per annum.
Contract type: Contract
Hours: Full time
Telephone: 02075639544
Full Time Gallery Team Member - Fixed Term Contract
General Responsibilities:
1. Protect the security of the Collection, its building and furnishings against all hazards.
2. Maintain order by ensuring that all visitors conform to the expected standards of behaviour and conduct as set out in the Collection’s regulations.
3. Apply the necessary controls and procedures to protect the Collection’s works of art from loss or damage.
4. Ensure that visitors or contractors do not touch the exhibits.
5. Protect the safety of visitors at all times and follow the procedures relating to fire safety and evacuation.
6. Monitor crowd levels and visitor flow, implementing crowd management procedures as necessary.
7. Enhance visitors’ experiences by responding helpfully to queries from members of the public and offering assistance where necessary.
8. Report and handle any incidents and concerns as they arise in the galleries.
9. Positively and professionally represent the Collection to all visitors, ensuring uniforms are kept in good order.
10. Support the daily operational needs of the Collection assisting as required across a range of visitor services.
11. Monitor contractors on site, enforcing Collection regulations and ensuring health and safety best practices are observed.
12. Carry out light cleaning duties.
13. Perform other reasonable duties assigned by the Gallery Team Manager and the Gallery Team Supervisor.
14. Respond to all emergencies calmly and effectively.
15. Respond to first aid calls (when trained).
16. Contribute positively to improving visitor satisfaction.
Events Responsibilities:
1. Monitor the safe delivery of equipment through the galleries during event set up and pack down.
2. Ensure the safety of the Collection is maintained throughout the course of the event.
3. Assist and direct guests as required.
4. Cover ‘hot spots’ during set up and pack down.
5. Escort and invigilate contractors.
6. Invigilate busy areas/assisting colleagues upon request.
Location: National Museum Directors' Council, Tate Britain, Millbank, London SW1P 4RG.
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