International ecommerce cross borderparcel delivery specialist looking for an experienced Strategic Account Manager, based anywhere in the UK The strategic account manager role is to maintain and develop business within a specific group of Strategic account customers including a large tier 1 retailer, through proactive account management. To develop strong relationships with key decision makers and identify and close opportunities for value added solutions. Key Responsibilities: - Consistently maintain and grow the revenue of the designated strategic account customer base whilst achieving the agreed targets set. - Provide a high level of customer care and retention. - Develop strong relationships with key decision makers and influencers across the whole client base. - Negotiate, manage, and implement agreed commercial agreements ensuring additional business is gained or protect existing business to achieve targets. - Create and implement strategic business plans ensuring we have an in-depth understanding of our customer needs, opportunities, challenges, and risks. - Proactively maximise all revenue opportunities from existing customers by ensuring they are aware of the full range of services. - Ensure all designated customers receive proactive contact within the agreed call cycle along with CS & Account management QBR packs to be presented at monthly & quarterly business reviews. - Respond quickly and efficiently to any competitor threat through building strong and meaningful relationships. - Identify and recommend to management any service enhancement initiatives to meet our client's needs and ensure all business opportunities are maximised. - Become knowledgeable about our customers and their industry. - Support lead sourcing and prospecting for new customers, self-sourcing, and management of internal data sources. - Manage data for all clients in CRM, ensuring all information is logged, accurate and completed daily. ADZN1_UKTJ