We are excited to offer an exceptional opportunity for a dynamic and accomplished Liability Team Leader, overseeing and supervising a team of 8 highly skilled Claims Professionals.
In this pivotal position, you will be entrusted with managing a wide range of people management tasks, ensuring seamless operations and fostering a collaborative and motivated work environment. Your exceptional ability to manage client expectations will be instrumental in maintaining its reputation for delivering exceptional service.
Furthermore, you will play a vital role in the continued development and growth of talented staff, providing them with the necessary tools and resources to excel in their roles. As a true role model, you will inspire and motivate others to reach their full potential, setting the bar high for excellence.
If you are a driven and accomplished professional seeking a challenging and rewarding leadership role, this is the perfect opportunity for you to make a significant impact and contribute to the group's success.
Key Responsibilities:
* Supervising and guiding team members to ensure strict compliance with Service Level Agreements.
* Approving claims settlements within your designated financial authority.
* Ensuring that the team is well-versed in service instructions and Policy Wordings.
* Liaising with clients to ensure their specific requirements are met, attending review meetings as necessary.
* Providing comprehensive training and facilitating the professional development of your team.
* Ensuring timely completion of the appraisal process.
* Promptly addressing and resolving any complaints.
* A strong commitment to supporting and encouraging exceptional client service, ensuring that client needs are met and exceeded.
* Excellent listening skills, as well as exceptional written and verbal communication abilities.
* The ability to create a positive work environment, treating others with respect, taking responsibility for developing team members, and inspiring them to perform at their highest potential.
Minimum Requirements:
To be considered, you will have previous experience as a Team Leader within a regulated environment. It would be preferred if your experience is gained within a Casualty environment; however, those with demonstrable team management experience within other lines of business will be considered.
In return, you will receive a basic salary up to £40,000, along with a comprehensive benefits package. You will work hybrid, 2-3 days per week from their Milton Keynes office.
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