At Tarmac,
‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.
We are currently looking for an ambitious and enthusiastic Logistics Systems Analyst to join our IT team based in Solihull, West Midlands. Flexible/Hybrid working available.
The role is responsible for ensuring effective delivery of relevant application services by leveraging specialist knowledge. It is also responsible for translating business requirements into functional specifications and effective, efficient and compliant business solutions.
You'll work on business change projects, but also deliver smaller change packages via the enhancement process and provide specialist application and solution support for specific elements of the applications estate.
Role Responsibility
In this role you'll:
1. Work as a Subject Matter Expert for logistics applications & functional scope on business projects in line with business strategy
2. Quickly grasp user requirements and solution options
3. Own enhancements & project tasks translating functional requirements into solution design, build, test (co-ordinating UAT) and deployment
4. Work on agreed projects and changes within the agreed time limits
5. Build solutions that comply right first time by design; possesses basic understanding of GDPR, SOx and GISP
6. Provide expert second-line support to IT users in line with agreed SLAs
7. Investigate incidents and identify and mobilise the resources required to aid resolution and escalate SLA breaches
8. Act as a Subject Matter Expert in the Change Management process
9. Liaise with vendors to support service delivery to agreed SLAs
10. Support the incident root cause analysis process and initiate problem management.
11. Support continuous process improvement
12. Ensure compliance with Internal Control processes and procedures.
The Ideal Candidate
To be successful in this role you'll need:
13. To be educated to degree standard or able to demonstrate appropriate significant and relevant experience in a similar role.
14. To be ITIL certified/trained
15. To be accredited by relevant software vendors (where available)
16. To be an effective communicator, both to technical and non-technical audiences
17. To support innovative thinking
18. To be adept at defining & building system solutions from business requirements
19. To demonstrate creative systems design and rigorous implementation experience
20. To have developed problem analysis and solving skills
21. To be adept at producing high quality documentation
22. To have developed process mapping experience
Why Us
We offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits:
23. Bonus scheme
24. Enhanced holiday entitlement
25. Contributory pension scheme
26. Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
27. Access to our Employee Assistance helpline for free and confidential advice
28. Access to join our Employee Communities inc. LGBTQ+; Working Parents
29. Training and development opportunities