Mpeople Recruitment have a fantastic new opportunity for an experienced Customer Service & Sales Administrator to join a thriving manufacturing business based in Delph, Oldham. Location: Delph, Oldham Salary: £28,000 dependent on experience Hours: 8.30am – 5pm, Monday to Thursday & 8.30am – 3pm Friday Working within a small-team, your day-to-day duties would include: Review, categorise and process all purchase orders received in case file and outlook sales inbox. Liaise with inside and external sales team to ensure product and price accuracy on orders received. Work with purchasing and stores department for inventory lead times and availability Issue accurate order acknowledgements Provide proactive order updates via telephone and email where required. Be first point of contact to answer lead time questions and delivery updates. Respond to customer complaints and escalate where necessary Log correspondence onto customer account record within Salesforce Record and track demo equipment for sales team as part of product release and receive process. Build and maintain new and existing customer relationships. Participate and contribute to relevant company and departmental meetings. Assist with key information for monthly sales meetings. Occasional spares quotes. Additional sales / office administration tasks where necessary. Data input, sales inbox, answer telephones and general enquiries. The required traits, skills, and background: Experience in sales order processing is essential System experience using Salesforces and/or Oracle would be advantageous Attention to detail and accuracy Excellent communication skills (written and verbal) Problem solving and the ability to effectively manage any customer complaints professionally The ability to manage your own workload and work independently is crucial, as well as being able to work well as a team Good communication and rapport building skills Enthusiastic and a great work ethic Please note that Mpeople cannot respond to all applicants due to the high volumes of CV's received on a daily basis. Should you not receive a response within 5 working days please accept that on this occasion your application hasn’t been successful. Mpeople wishes you all the best in your job search