Job Opportunity: ICT Service Desk Analyst at Suttons International Location: Widnes Salary: Competitive ? Suttons International are a long standing and successful global logistics provider and we have an exciting opportunity for an ICT Service Desk Analyst to join our fabulous team in Widnes ? The Role As an ICT Service Desk Analyst you will provide incident and request resolution to ensure that personnel throughout the organisation can access and utilise the software and resources they need to conduct their daily activities. ? Key Accountabilities Provide expert 1st line Incident identification, support and troubleshooting of all ICT Systems, Software and Hardware Take ownership of logged Incidents and Requests through to resolution if possible, escalate when all avenues have been exhausted Follow up the status of all assigned Tickets and ensure effective communication is provided at all stages Ensure Tickets escalated to more senior Resolver Groups are correctly documented and investigated beforehand Work with internal Resolver Groups to ensure excellent service at all times Liaise with external support providers through to resolution Ensure Service Desk Tickets are managed within SLAs Provide site visits and desk side support, as required Procurement and provisioning of new hardware and software Mentor & provide support to other team members where possible ?Provide out of hours support on a rota basis ? ? Skills & Experience ? Ability to follow process and procedure correctly and accurately GCSE level education Knowledge of Microsoft client operating systems and applications Good Active Directory administration (Users and Computers) Strong hardware diagnostics and fault finding Basic Citrix Virtual Desktop administration Basic understanding of LAN and WAN network topologies ? ? Benefits Flexible hybrid working Competitive salary Holiday allowance of 25 days plus Bank Holidays Buy/sell holidays option Pension scheme Free onsite parking Enhanced Maternity and Paternity leave Employee Assistance Programme (EAP) and Health Support Birthday off Long-service rewards Refer a Friend scheme Various company discounts and perks ? ? Note: All offers of employment are subject to a Basic DBS check. ADZN1_UKTJ