Elevate Patient Financial Solutions has an exciting career opportunity available as an Operations Manager I. This position will be located onsite in a hospital setting in Edinburg, TX. The Full Time schedule for this role will be Monday - Friday 8AM-5PM with flexibility for nights and/or weekends if needed.
Job Summary
This role serves as the face of ElevatePFS to our hospital clients on a day to day basis. The purpose of this position is to lead and manage all operational staff and client portfolios encompassing the assigned area within the division of the eligibility service line. Ownership of staff and associate procedures, clients and associated relationships, and revenue and cost functions is crucial.
Essential Duties And Responsibilities
1. Responsible for day to day operations of staff and client needs
2. Manage and orient staff; assigns work, develops work schedules, instructs in proper procedures; assists with development and revision of department processes/procedures.
3. Monitor staff performance, provides employee recognition and feedback
4. Document issues and concerns to their Director of Operations
5. Work collaboratively with the Director of Operations to establish staff goals.
6. Monitor overall project performance and provides monthly analysis of certification performance; reports findings and implements solutions when negative trends are noted
7. Monitor billing procedures and documentation and provides updates with regulatory compliance; conducts periodic audits; and maintains files.
8. Develop relationships with clients and county agencies
9. Serve as the Point of Contact for Elevate PFS’s client hospitals and address client issues immediately as they arise
10. Ensure all communication from patients and providers have timely follow-up and resolution of complaints and concerns
11. Provide adequate training needs to the staff related to policies/procedures or government regulations
12. Represent Elevate PFS at client department meetings
13. Develop and implement effective communication channels to provide information to all staff members
14. Work collaboratively with other facets of the operations which includes Disability, AR Services, Early Out, IT and HR.
15. Other duties as assigned.
Qualifications And Requirements
1. High School Diploma or GED; Bachelor’s Degree preferred
2. Minimum of 2 years of management experience, managing at least 5 people
3. Hospital revenue cycle experience preferred
4. Familiarization with state and federal programs
5. Strong leadership and communication skills, high service orientation and strong computer system and analytical skills are required.
6. Excellent time management skills
7. Accustomed to working in a rapidly changing environment
8. Experience with Hospital systems such as STAR, EPIC, Cerner, Meditech, etc.
9. Working knowledge of Microsoft Office Suite and the ability to learn computer applications
10. Knowledge of HIPAA, ACA and EMTALA regulations
11. Excellent communication skills both written and oral
Benefits
1. Medical, Dental & Vision Insurance
2. 401K (100% match for the first 3% & 50% match for the next 2%)
3. 15 days of PTO
4. 7 paid Holidays
5. 2 Floating holidays
6. 1 Elevate Day (floating holiday)
7. Pet Insurance
8. Employee referral bonus program
9. Teamwork: We believe in teamwork and having fun together
10. Career Growth: Gain great experience to promote to higher roles
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.
The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
ElevatePFS is an Equal Opportunity Employer
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