Main area: UHNM
Grade: Band 8a
Contract: Permanent
Hours: Full time - 37.5 hours per week (over 7 days)
Job ref: 205-6146276-B
Site: Smithfield 1
Town: Hanley, Stoke on Trent
Salary: £53,755 - £60,504 per annum
Salary period: Yearly
Closing: 23/09/2024 23:59
Job overview
This is a great opportunity to join our Acute Care at Home service as an Operational Manager of the CRIS (Community Rapid Intervention Service 2hr Urgent Community Response) & Virtual Wards, being responsible for the development and provision of services including clinical, governance and operational functions.
We are looking for a committed and enthusiastic member of our MDT, someone who can inspire others, having extensive hospital or Community experience gained through working as an autonomous leader.
The post is designed to support and assist the Head & Deputy Head of Operations in the overall management of the ACAH service in the enhancement and development of services. The post holder is required to operate independently to ensure decisions are made responsively and meet the organisational objectives.
Main duties of the job
The main elements to the job cover different areas of responsibility, however working in partnership with other professionals in order to provide quality care and effective use of resources in relation to the quality of patient care. These are:
* Support the Head & Deputy Head of Operations to lead the operational management of the CRIS Service
* Take action to ensure the nursing agenda is delivered by providing strong visible leadership and operational management alongside the Professional Lead ACP Clinical Leads
* Establish systems to provide assurance to the Organisational Leads that sufficient workforce is available to deliver high quality care in accordance with the Acute Care at Home service specification
* Support the provision of expert advice to the Organisational Leads on all operational matters
* Be involved in actively supporting the development and improvement of the urgent care our patients receive promoting a clinically viable care closer to home ethos of working in line with the NHS Long Term plan (LTP)
Knowledge, Skills, Training and Experience
* • Evidence of leading and delivering change through others
* • Experience of leading an NHS service
* • Examples of delivering emergency models
* • Professional clinical knowledge and experience of working in multi-disciplinary teams, providing drugs rounds, and with different levels of patient acuity and comorbidities.
* • Able to hold others to account for agreed targets
* • Creates and promotes opportunities for others to contribute and to develop
* • Able to shape and implement a vision for future service development
* • Evidence of effective team working to deliver and improve services.
* • Ability to critically analyse complex information and evaluate a range of options to identify service improvements
* • Exhibits energy and resilience to drive through results
* • Ability to adapt personal style in order to influence others and gain support for ideas.
* • Ability to apply lateral thinking to identify solutions to critical issues and the ability to take qualified risks where necessary
* • Evidence of working in partnership with internal and external stakeholders.
* • Experience of leading the implementation of service improvement including complex change management programmes at a management level
* • Experience of managing risk associated with service change
* • Evidence of effective resource management
* • Awareness of the NHS agenda at a national and local level
* • Able to demonstrate the use of evidence when decision making
* • Experience of leading and managing others
* • Experience of measuring and evaluating outcomes in order to secure improvement
* • Proficient in the use of Microsoft Office: Word, Excel, Access and PowerPoint
Personal Qualities
* • Behaves in an open, ethical and professional manner
* • Aware of own strengths and limitations
* • Able to balance own plans and priorities with those of the service and other team members
* • Able to demonstrate a level of personal confidence necessary to overcome barriers
* • Evidence of diplomacy and ability to deal with difficult situations
* • Ability to work on own initiative and under pressure to tight deadlines
Important information about your application
* All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly.
* References - please ensure you provide email addresses for all referees for the last three years of employment.
* We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone.
* Flexible working will be considered in line with Trust policies
* New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.
University Hospitals of North Midlands NHS Trust (UHNM) has been awarded the Gold Award for proudly supporting those who serve. We actively encourage applications from the Armed Forces community.
If you would like support completing an application form, please contact the recruitment department on 01782 675533 where one of our trained assistants will be able to help.
At UHNM we are fortunate to receive a high volume of applications for many of our roles, on this occasion we would reserve the right to close any advert early, therefore please apply without delay!
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