Location: Portsmouth Region Hampshire
Category: BMW - Portsmouth (SBP)
(Service)
Vacancy Type: Permanent/Part Time
Salary: £35,000 - £50,000 OTE Competitive salary (Uncapped)
Job Summary
The Driving Spirit
Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are currently on the lookout for an EVHC Specialist to join our fantastic BMW / MINI dealership based at Portsmouth.
As an EVHC Specialist, you will organise, direct and control the activities of the role to achieve set objectives and Minimum Performance Standard (MPS), ensuring optimum use of all material, financial and personnel resources.
Your day will include:
1. Price up every vehicle health check (EVHC).
2. Maximise every opportunity to sell red & Amber work without overcharging.
3. Work within the best advice guidelines.
4. Utilise Bumper for all additional work advised.
5. Report weekly EVHC performance with the team.
6. Forward book customers if work is declined or not due currently.
7. Use the Condition Based Service calculator for all future bookings.
8. Prior Approved work can be carried out before calling every customer (Amount confirmed by customer during check in).
9. If work isn’t sold, pass it back to the advisor to second face.
10. Ensure we maintain a high level of customer satisfaction.
11. Close communication with the advisors explaining the current position with each car along with costs.
Have you got what it takes?
1. Knowledge and experience of the retail motor industry, with the ability to accurately estimate identified work.
2. A customer centric approach, always striving to deliver service above customer expectations.
3. A ‘can do’ attitude with a ‘winning’ mentality and the drive and determination to be the best.
4. Exceptional customer facing and interpersonal skills.
5. An excellent negotiator, confident with the ability to effectively communicate persuasively with others, passing on information accurately and promptly.
6. Strong negotiation skills, confident with the ability to effectively communicate persuasively with others, passing on information accurately and promptly.
What is in it for you?
1. Highly competitive salary.
2. Full training and support to help you immerse yourself in the role and Snows values.
3. 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5,10,15, 20 years anniversary. (Pro rata for part time employees).
4. Discounted MOTs, Service & Parts.
5. Recommend a Friend Bonus/ Introducing a Customer Bonus.
6. Life Assurance Benefit.
7. Snows Contributory Pension Scheme.
8. BEN – Employee Assistance Programme.
9. Excellent development opportunities to learn & grow with Snows.
10. Role dependant – tool box insurance /company car scheme/ Uncapped earnings potential through commission or bonus structures.
Hours of work:
Monday – Friday 08:30 – 18:00
Application Process
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment. Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of applying then please assume you have been unsuccessful on this occasion.
Important Consent Note: By clicking the “Submit Application” button, you are expressly giving your consent to us sharing your CV within Snows. This is for the purpose that other roles within the Group may be suitable for you. As a result, you are giving your consent to receive email contact from Snows for the purpose of discussing available roles with you. Snows will not use your details for any other purpose or share your details with any third parties outside of the Group. If you do not give your explicit consent for the reasons stated above, please do not click the “Submit Application” button.
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