Supply Chain Program Manager for Automotive Department: Avnet Global Supply Chain Services Location: Stevenage, UK (with hybrid options) Reports to: Global Automotive Operations Team Leader. No direct reports in the role. Job Summary An exciting opportunity to work in the fast-paced world of Global Automotive Supply Chain within Avnet’s Global Supply Chain Services Team. We provide extraordinary Service, Supply Chain and Fulfilment Program Management into Strategic Automotive Customers and our Supplier Partners. The successful candidate will be responsible for driving operational excellence into the supply chain and program management of one or more global automotive customers. They will be empowered to ensure that service level agreements are met to the very highest level of customer satisfaction whilst ensuring the Avnet engagement is run profitably. They will be involved in the running of value-added planning models, segregated material flow, pipeline, inventory, and risk management & working capital & credit management. Responsibilities may include but are not limited to: key point of contact for global customer sites, customer backlog management and validation, closely working with Planning (Purchasing) Team, Sales and Operational Management on the tactical execution of the overall engagement, along with handling various administrative tasks linked to the daily business. Fundamental to this role is a very strong eye for accuracy, with excellent organisational skills, and a logical approach to responsibilities. We value those who drive innovation and automation and are prepared to grow and evolve in line with the needs of our customers & suppliers. What’s in it for you: Along with offering a competitive salary package, we also offer: A supportive team environment where everyone really is working toward the same goal. A strong open door policy within management An environment where you will be given the tools and opportunities to further your career Pension scheme Health Care Scheme (Simply Health) 25 days holiday plus bank holidays with o ption to buy additional holiday FREE Onsite Parking Flexible home working Cycle to work Scheme Reward schemes What will you be doing? Is responsible for key customer communication, acting as the primary contact point for the assigned engagements / accounts. Builds a strong relationship at those customers global production sites. Manages Customer demand in our ERP system (SAP), analysing Supply Chain Health, flagging and escalating possible problems before they impact service. Provides support over the lifetime of a product/project, from NPI (New Product Introduction), full production, to EOL (End Of Life) and phase out. Manages Value Added Planning Models over our Segregated material flow, working very tightly with our Planning (Purchasing) Teams (eg CMI, VMI) Manages customer escalations and urgent issues. Has a deep comprehension of our customised reporting & analytics. Reviews our offer packages & pricing for accuracy and completion. Ensures Avnet adheres strongly to quality standards and supports customers in quality topics (both technical and process quality issues) Works closely and builds strong relationships with Avnet Global Account Managers, Operational Management, Logistic Teams, and other departments both within EMEA and worldwide. Participates and contributes to both internal and external Operations Meetings. What about you? An understanding of planning (supply and demand), inventory management and production cycles. Experience of ERP/MRP systems and planning tools. We use SAP. A great eye for accuracy in data and on our systems. Errors can be very expensive. Strong organisational skills, following up and “closing the loop” on open actions. Comfortable in Excel, and handling data lookups/verification Proactive and comfortable under pressure – it’s a fast-moving business, with occasional high-level escalation calls and meetings. Good people skills both internally and externally – we build strong relationships to be a trusted reliable partner. Able to influence teams internally, plus calm and reassure customers externally with a clear communication style - help others understand the complicated supply chain world. Very strong personal integrity and ethics, aligning with Avnet’s core values: https://www.avnet.com/wps/portal/us/about-avnet/core-values/ Experience of automotive and automotive supply chain a benefit. Key Competencies: Customer Focus & Customer Relationship Building Communicates Effectively Plans and Aligns Manages Complexity Being Resilient Nimble Learning Strong eye for accuracy The day to day: Working with global locations, primarily in English on email or telephone. English must be very strong, other languages can be useful but not vital. Close Avnet colleagues in Stevenage UK, Serbia, Germany, Belgium and many other countries. Customers and Suppliers are based in Europe, Asia and the America’s. We offer hybrid working – currently 3 days office based, 2 day working from home (or fully office based if preferred). All employees are provided with laptops. Infrequent foreign travel may be required, including to Serbia or the EU. Travel is not a regular part of this role. Please flag in advance if visas might be required for EU or Serbian travel. LI-EMEA LI-AVNET The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.