Are you an experienced Ocean Freight Forwarder looking for a fresh challenge with a growing global business? For over 40 years, we have served our clients with our Air, Ocean, Road, and Warehousing portfolio and we have enjoyed another very successful year at cargo-partner having strengthened our global position by joining the Nippon Express Group. We are recruiting an Ocean Freight Operator to join our operations team in Manchester where you will work within our sea freight team to manage day-to-day business cases for export shipments, liaise with our clients keeping them updates on the status of their goods, as well as issue and monitor all the relevant transport/clearance documents. Providing a first class customer service experience your role is a highly pivotal position within the business, upholding our exemplary standards and safeguarding the timely export of all ocean freight. At cargo-partner, we believe in comprehensive training, loyalty, and internal promotion to help our staff reach their full potential and our management team are there to support you in your personal development and give you the tools to build a successful career in the freight forwarding industry. Who are we? cargo-partner are a global info-logistics provider offering a comprehensive portfolio of air, sea, land transport and warehousing solutions. With nearly 40 years expertise in information technology and supply chain optimization, we design tailor-made services for a wide range of industries to create competitive benefits for our customers all around the world. We are a diverse workforce with over 160 offices in more than 40 countries across the globe with new locations having already opened this year as we look to continue our growth. Responsibilities: · Handle day-to-day business cases in the area of sea cargo import and export shipments and delivering of shipments in accordance with the procedures for dispatching and delivering · Issue and monitor transportation documents, collects documents for dispatching and delivering of shipments · Organize the admission of the shipments into the customs warehouse, export customs clearance, loading into the vessel and the dispatching of shipments · Make rate offers to customers and partners where applicable · Interface with customers / agents to take booking; coordinate shipments; troubleshoot issues; and provide updates on service disruptions etc. · Communicate with clients on the status of their shipment · Use your knowledge and expertise to think outside the box to resolve potential shipment delays · Interact with our business partners across the cargo-partner network, agents, shipping carriers and customs bodies Desired skills/experience: · Preferably 2 years Ocean Import or Export experience · Great customer service skills · High competency in handling Sea cargo shipments · An enthusiastic, positive, team focused attitude · You thrive in a busy and fast paced environment · Open to learning new tasks and developing your career · A passion for transport and logistics · Ideally educated to degree level What we can offer: · Competitive salary · 25 days holiday bank holidays · Newly refurbed Manchester Airport office · Private AXA healthcare · Free parking · Stability of employment working with a true international logistics business · Opportunity to progress through the business · A great team dynamic with a supportive and friendly culture