Drive the strategic direction of the ServiceNow platform, overseeing critical integrations like Virtual Agents, Portals, and Mobile Apps. This role is for a proactive innovator—someone who will set integration strategies, guide DevOps teams to uphold top standards, and lead in business strategy, governance, and technical excellence.
Key Responsibilities:
* Design solutions and provide architectural guidance across a broad range of ServiceNow projects.
* Develop ServiceNow solutions that support a transformative agenda as part of larger enterprise transformation initiatives.
* Manage technical debt with a long-term vision to reduce it, foster a close partnership with ServiceNow, and create governance policies to ensure compliance with internal standards and industry best practices.
Essential Skills & Experience:
* Proven experience leading large-scale technology transformation projects.
* Advanced expertise with ServiceNow, including data modelling and configuration; certifications in ServiceNow administration are a plus.
* Strong background in data management, modelling, and governance, along with familiarity with IT service management (ITSM) and ITIL practices.
* Skilled in data modelling, relational databases, and ETL (Extract, Transform, Load) processes for seamless data integration.
* Proficient at analysing complex data requirements and business processes, identifying gaps, and delivering effective ServiceNow-based solutions.
* Knowledgeable in IT infrastructure and its integration with the ServiceNow platform.
* Familiarity with architectural frameworks like TOGAF or IT4IT.
* Certified ITIL v4 Foundation (or higher) and ServiceNow Certified System Administrator preferred.
The ServiceNow Platform Architect Package:
* £115,000 base
* Cash benefit fund
* Travel allowance
* Company bonus
* Share scheme
* Pension