Job summary The successful candidates will have excellent written communication skills and have an efficient and confident approach to dealing with staff, patients, relatives and outside agencies as required. The post holder will be required to undertake some general administrative duties within the service which directly support the work of the multi-disciplinary teams. To liaise between Consultants and their teams, with the Wards, Medical Records Personnel, Urgent Care teams, Pathway services, other Hospitals, Care Coordinators, Social Workers etc. including CPA review meetings and organising outpatient's clinics when necessary. To provide cover for other secretaries within the department and carry out any other duties as required by the role, including cover on our busy Reception. Main duties of the job Provide a comprehensive medical secretarial and administrative support service to the Intensive Support Team, clinicians and their associated staff, and adhere to tight timescales, and produce work of a high standard of quality Adhere to organisational targets. Typing of complex documents, letters, reports, etc for clinicians using appropriate software packages. Maintain the electronic diaries of clinicians. Admin support for Epilepsy clinic. Booking appointments. Organise and plan own time, prioritising workload to ensure that all service requirements and priorities are met. Deal with queries from service users including patients and their representatives, in a manner that is consistent with legislation, policies and procedures whilst demonstrating understanding, empathy and discretion. Deal with complex mail. Establish and maintain an effective system for work related documentation to facilitate the timely processing of responses, information, correspondence and documents etc. Organise and oversee the arrangements for chasing investigation reports and be proactive in the development of administrative services. Be a team player and assist colleagues and cover absences when required, and to undertake any other ad-hoc duties in line with operational and service needs. About us Probationary Period This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff). Starting with NELFT NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex. High Cost Area Supplement - Outer London This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,551 to a maximum of £5,735 p.a. pro rata for part time). Date posted 03 March 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year pa (plus HCAS) Contract Fixed term Duration 12 months Working pattern Full-time Reference number 395-AR264-24 Job locations Goodmayes Hospital, Maggie Lilley Suite 157 Barley Lane, Goodmayes Ilford IG3 8XJ Job description Job responsibilities Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application. We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage. Job description Job responsibilities Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application. We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage. Person Specification Evidence of further study at post-graduate level or equivalent experience Essential An awareness of national policies and legislation and local drivers within mental health services. Desirable Booking appointments Organise and plan own time, Minimum 1 year's post qualification experience within a learning disability Essential Organisational skills: To be innovative and work on own initiative and prioritise own workload. Desirable Demonstrate specialist clinical knowledge and experience in the field of learning disability and autism. Maintain the electronic diaries of clinicians. Essential Display effective communication skills- and an ability to work in a flexible proactive manner to respond to the needs of the service Desirable Time management skills - ability to prioritise and implement Person Specification Evidence of further study at post-graduate level or equivalent experience Essential An awareness of national policies and legislation and local drivers within mental health services. Desirable Booking appointments Organise and plan own time, Minimum 1 year's post qualification experience within a learning disability Essential Organisational skills: To be innovative and work on own initiative and prioritise own workload. Desirable Demonstrate specialist clinical knowledge and experience in the field of learning disability and autism. Maintain the electronic diaries of clinicians. Essential Display effective communication skills- and an ability to work in a flexible proactive manner to respond to the needs of the service Desirable Time management skills - ability to prioritise and implement Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name NELFT North East London Foundation Trust Address Goodmayes Hospital, Maggie Lilley Suite 157 Barley Lane, Goodmayes Ilford IG3 8XJ Employer's website https://www.nelft.nhs.uk/ (Opens in a new tab)