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Job Description
EXPLORE MARRIOTT
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
You're welcomed here: Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required.
JOB SUMMARY
To effectively manage and be responsible for the JW Steakhouse Restaurant daily operations and supervision of staff. Position directs, trains, and assists associates to follow standards in the delivery of food and beverage. The position oversees guest and associate satisfaction while maintaining the operating budget.
CANDIDATE PROFILE
Experience/Education:
* Previous experience working in an F&B Operation at a managerial level
* Experience of a luxury, five-star operation preferred
* Good level of English essential
Skills and Knowledge:
* Strong communication skills (verbal, listening, writing)
* Previous experience as a Restaurant manager in a fast-paced, luxury venue
* Demonstrate a key passion for Food and Beverage
* Extensive knowledge of food, beverage, quality products and ingredients
* Ability to grow and develop our existing menu
* Excellent personal presentation
* Previous experience managing, developing and motivating a team
* Personable and people-oriented demeanor
* Pro-active and reliable
* Adaptability and flexibility
* Strong business acumen and focus on results
* Ability to multi-task and handle stress
* Excellent attention to deliver inspirational service to all of our guests
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:
Leading JW Steakhouse Operations:
* Manages daily shift operations and provides leadership and direction.
* Ensures compliance with all JW Steakhouse policies, standards and procedures.
* Understanding associate positions well enough to perform duties in associates' absence.
* Works with culinary team and F&B leadership team to improve the product offering.
* Liaison between culinary team and F&B.
* Works with marketing and PR team to focus on brand awareness.
* Aware of trends within the industry and works to keep our offering competitive.
* Communicates with all staff daily, holding a briefing session on the day's business.
* Ensures hourly employees have the necessary resources to effectively perform their jobs.
* Protect company tools, equipment, machines, or other assets in accordance with company policies.
* Responsible for the safe keeping of all keys and micros cards.
Financial Objectives:
* Maintains appropriate staffing level to meet operational needs and financial objectives.
* Comprehends budgets, operating statements and payroll progress reports.
* Management of P+L results - wage cost, beverage costs, controllable costs.
* Drives sales and grows business.
* Ensures the team is trained on and executes upselling techniques.
* Manages inventories according to budget and business levels.
* Ensures accurate billing and cash handling procedures.
Ensuring Exceptional Customer Service:
* Provides excellent customer service in line with brand standards.
* Welcomes and acknowledges every guest with a smile and friendly verbal greeting.
* Engages guests in conversation regarding their stay and property services.
* Actively listens and responds positively to guest questions and concerns.
* Empowers employees to provide excellent customer service.
* Emphasizes guest satisfaction during all departmental meetings.
REWARDS AND LIFESTYLE BENEFITS:
* A unique opportunity to be part of an award-winning international brand.
* Growth opportunities in the largest hospitality brand in the world.
* Explore Rate - discounted room rates for you, your friends and family.
* 20% off across food and beverage outlets in Marriott properties.
* 23 days holiday (exclusive of Bank Holidays).
* Recognition programmes and associate awards.
* Wellbeing and community engagement activities.
* Bike Scheme and Travel Ticket Loan available for all associates.
* Workplace Pension Scheme.
* Meals on duty.
* World-class training and development programmes.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
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