Description
Are you an experienced Credit Controller, looking for a new challenge?Baltic Recruitment are currently recruiting for a Permanent Credit Controller, working at our client’s Head Office in Hartlepool. Joining the Finance Team at their newly renovated office space, to support the business’ continued success and growth, servicing a diverse customer base including agricultural, the armed forces, MOD, the emergency services, including Police, Fire and Rescue, Ambulance, councils, domestic homeowners and commercial customers.As Credit Controller, you will work alongside another credit controller and report directly to the Credit Control Manager. This role will focus on new account opening, credit checking and debt chasing for our large customer base. Working collaboratively as a team and everybody’s ideas are welcomed. Credit Controller Main Duties & Responsibilities: Reviewing and analysing credit reports and credit risk to award credit on new customer accountsDiscussing the option of pro forma payments with customers who are not credit worthyEnsuring large customer accounts are credit insured in line with Company PolicyAdhering to all aspects of the Company Credit PoliciesReview of customer credit to ensure no breached credit limitsEnsuring late payers are placed on stop until payment is receivedOrder releasing by daily deadline, but also proactively manage orders for future delivery datesSetting up and collecting DD’sProcessing card payment downloads dailyContacting customers daily via telephone to chase bounced DD’s, collect debt and to negotiate payment plansResolving customer problems and disputes in order to collect debt dueIssuing reminder letters for overdue debt in line with Company PolicyEscalating non-payers to the Credit Control Manager for timely legal actionAchieving bad debt and overdue debt weekly KPI’sRaising credit notes when required ensuring request documentation has been correctly filled out and the request is reasonable.Assistance as required on other credit control functions as necessary including but not limited to: answering inbound calls, monitoring and maintaining the finance inbox, bank reconciliation, till cash up and banking of cheques, sending monthly customer statements and holiday cover for other members of the credit control team Credit Controller Applicants: Have extensive experience in credit control, be proficient in reading credit reports and awarding credit based on company financialsHold an AAT or a credit qualification (beneficial)Ability to work in a team environment where accuracy and speed are both equally importantAbility to demonstrate efficiency within a professional role requiring diligenceAbility to identify and resolve problems and issues and demonstrate sound decision-making experienceEffective monitoring of credit reporting scores and understanding of risk identification and remedial actionsAbility to review financial information including reading company financial statements to make decisions on awarding credit and to identify risk areas and anomalies. Ability also to review and analyse data by using appropriate applications (for example CreditSafe)Ability to work as a stakeholder with the sales teams to optimise working credit limits and control financial riskDispute resolution with complex client situations, managing debt recovery and risk exposure, including legal enforcementsAbility to manage customer credit and payment terms in compliance with Company policy, including customer account stops and release once payment is receivedConfident telephone manner showcasing service excellenceAbility to perform all weekly and month end procedures to achieve KPIs on overdue debtsExperience and knowledge of Excel and can use pivots/vlookups etc.Able to ‘think outside the box’ and suggested process improvementsReviewing efficiencies and implementing new controls and automation projects in the sales ledger department ensuring smooth running Company Benefits: Competitive SalaryStart ASAPHolidays: 33 (including statutory)Pension: Company pension schemeBenefits: Death in service; health cash plan; annual discretionary bonus, plus, BUPA PMI after 1 years’ serviceWorking hours: Monday – Friday, 08:30 – 17:30, 1-hour unpaid lunch. Candidates may also be interested in Credit Controller, Credit Control, Credit Checking, Debt Chasing, Accounts, Accountancy, Finance, Financial, Credit Reports, Credit Controller, Sales Invoices, Invoicing, Reconciliations, Banking, Query Resolution.Job Reference: SM/CREDITCONTROLLER_Salary: Company benefitsSalary per: AnnumJob Duration: Baltic Recruitment Sector: Commercial_operationsJob Type: PermanentJob Location: County Durham, HartlepoolJob Industry: AccountancyJob Skill: Accountancy, Accounts, Banking, Credit Checking, credit control, credit controller, Credit Reports, Debt Chasing, finance, financial, invoicing, Query Resolution, Reconciliations, Sales Invoices