Job Ref: CG10973
Branch: Holiday Inn Birmingham City Centre
Location: Holiday Inn Birmingham City Centre, Birmingham
Salary/Benefits: IHG Benefits + Cairn Staff Rate + Incentives + Discount Vouchers + Employee Recognition
Contract type: Permanent
Hours: Full Time
Shift pattern: Shifts Weekend work
Hours per week: 45
Posted date: 31/10/2024
Closing date: 14/12/2024
Working with us provides great benefits, including:
* Access your pay as you earn it through our financial wellbeing platform ‘Wagestream.’
* Discounted Hotel Stays across our UK sites.
* 50% off Food Beverage at all our Hotels FB Venues.
* Spa Discounts at our venues with a Spa.
* Retail, Cinema Leisure Discounts.
* Development Opportunities via our ‘Grow with us’ initiative.
* Monthly ‘Star of the Month’ Awards.
* Long-service Awards, that start after 1 year of service.
* ‘Recommend a Friend’ Incentive.
* Access to a confidential ‘Employee Assistance Programme (EAP)’ available 24/7.
* Pension Scheme.
* Other incentive programmes that run throughout the year.
About the role…
You’ll provide day-to-day leadership and direction to maximize financial returns through revenue generation and productivity to ensure increased levels of customer satisfaction in the hotel. You’ll drive the development of people, create and maintain a memorable guest experience, execute on company standards and build awareness of the hotel and brand in the local community. You’ll keep our hotel running smoothly, make sure everything is working well and all our guests are safe and comfortable.
Whilst hands on when the demand requires, you will also have a commercial focus and know all parts of your business - driving and monitoring guest experience and commercial success.
About you…
* Excellent leadership skills with experience of developing and leading a team.
* Ability to create a collaborative, positive and motivated workforce driven to achieve company goals.
* Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience.
* Strong communication skills through a variety of means.
* Flexible and adaptable, with the ability to stay calm under pressure.
* High attention to detail and accuracy.
* Financial and commercial awareness.
About us…
At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core.
The Cairn Group’s Holiday Inn Birmingham City Centre is a modern hotel conveniently located near to the Birmingham New Street train station. The hotel is within an easy walk of the great bars and restaurants found in the Arcadian complex, as well as both the Hippodrome and New Alexandra theatres, Birmingham’s China Town district, The Mailbox shopping centre and the Bullring commercial area.
Benefits:
IHG Staff Rate Scheme, IHG Friends Family Rate, IHG Brand Training, Cairn Group Staff Discount Scheme, Retail and travel discounts, Recruit a friend Scheme, Induction and training programme, Star of the Month Golden Ticket Award, Pension scheme, 'Cairn Academy' Training Development Opportunities, Uniform, Cycle to work scheme.
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