Job Title
Graduate Engineer - Level 1 Engineer
Location:
Bedford, MK42 (Onsite every day)
Salary and Benefits:
£25,000 + benefits (10% performance-based bonus, private medical insurance, life assurance, 6% pension contribution from the company, and 26 days holiday)
About the Role
This is an exciting opportunity for a recent A-level or BTEC Engineering graduate to start their career in a dynamic and supportive environment.
The successful candidate will have the chance to develop into a Level 2 Engineer, with ongoing learning, mentoring, and promotions within the organization.
Main Responsibilities:
* Serve as the first point of contact for customers seeking technical assistance via phone or email
* Perform remote troubleshooting and assist customers with diagnostic techniques
* Identify and provide the best solutions based on customer issues
* Escalate unresolved issues to Level 2 Engineers
* Track and manage case details and customer interactions in our service system
* Coordinate with field engineers and manage their schedules
* Maintain high levels of customer satisfaction through efficient and effective communication
What We're Looking For
* Education: Recent A-Levels or BTEC in Electrical or Mechanical Engineering (or a related technical discipline)
* Customer Service: You enjoy helping people, are good on the phone, and thrive in solving problems
* Communication Skills: Clear, professional, and articulate both verbally and in writing
* Flexibility: Willing to work rotating weekly shifts (8-4, 9-5, 10-6)
* Adaptability: Able to learn new processes quickly, think creatively, and handle multiple tasks
* License: You must have a valid UK driving license