Flexible Support Officer
Salary: £25.148 - £30.443 per annum pro rata
Contract type: Maternity Cover (1 year)
Working hours: Part-time (17.5 hrs a week)
Location: 6 Collins St, Oxford With travel required across the projects in Oxfordshire
About A2Dominion
We are a UK housing association committed to a new vision – providing homes people love to live in.
With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.
Our 70,000+ customers come from a diverse range of backgrounds with varying levels of income. We’re here to provide them all with homes that are safe, high quality and sustainable.
And with social housing roots going back eight decades, we continue to ensure that every penny of profit is reinvested into our charitable social purpose – delivering more homes and better services for customers.
Role Overview
The Support Officer helps individuals affected by domestic abuse, conducting assessments, providing tenancy support, and facilitating move-on to new accommodation. They collaborate with agencies, maintain records, ensure safeguarding, and promote the service, while managing client complaints and delivering tailored support.
Key Responsibilities
To take referrals and carry out needs assessments of prospective clients, liaising with police, health professionals, other agencies and colleagues as appropriate. This can be whilst working on the helpline or working within refuge or places of safety provision.
To ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures.
To deliver high quality support to clients living in our accommodation and for up to 1 month after move on (where required by the service), enabling them to sustain their tenancy and promoting independence, freedom and choice.
Working jointly and cohesively with housing management teams to give the best possible service to those that we are supporting.
Help clients when living in our accommodation in facilitating move-on to suitable accommodation.
Support clients via our access and helpline.
To agree and review client Independent Living Plans and Risk Assessments on a regular basis and deliver contracted hours of support achieving the required outcomes.
To deliver the support identified in an Independent Living Plan through regular personal contact as appropriate, taking follow up action as required.
To design and deliver structured support to groups as appropriate to the service specification and/or local need.
To liaise with partner agencies and other key stakeholders as appropriate to ensure that good communication and co-operation is maintained.
To report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences such as MARAC, MATAC and other meetings as required.
To ensure that all relevant documentation and records are completed and submitted in an accurate and timely manner.
Support the Group’s Domestic Abuse Housing Alliance (DAHA) accreditation process.
Be an ambassador for domestic abuse services, promoting the ADAS service internally as well as to external partners.
To handle complaints and representations in accordance with A2Dominion’s policy and undertake any necessary investigations.
More about you
GCSE English and Maths at Grade C or 4 or above
At least a year’s experience in front line work with victims of domestic abuse or vulnerable clients.
Knowledge of or qualifications in areas such as social work, mental health, housing management, or trauma-informed care would be desirable.
Excellent verbal and written communication.
Good interpersonal skills.
Organisation skills and time management.
Effective problem solving skills.
Intermediate MS Office skills
A full UK driving license and access to a vehicle is essential for this role
General expectations
Represent the Group positively with all external contacts.
Maintain excellent customer service, ensuring that you meet the Group’s customer care standards.
Continually promote and ensure compliance with the Group’s Equality and Diversity policy and procedure.
Establish, develop and maintain effective working relationships with all work colleagues.
Ensure compliance with the Group’s health and safety policy.
Application process
Please attach a tailored CV for this role, ensuring it highlights relevant experience and provides explanations for any employment gaps.