ServiceNow Tester
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
Location: Leeds, UK 2 day travel to our Leeds office is Mandatory
Looking for Active SC or SC Eligible Candidates
Cannot do Sponsorship for the role
Position Overview
We are seeking a skilled and experienced ServiceNow Tester with a strong attention to detail. This role will be joining the already established ServiceNow Mastek UK managed service, which has recently been recognised as a ServiceNow partner.
In this role, you will be a part of the UK ServiceNow product team reporting into the Mastek ServiceNow Product Owner. You will be responsible for product testing (SIT), co-ordinating UAT & documenting test outputs, working alongside our team of ServiceNow developers. You will collaborate with cross-functional teams to support with process improvements, enhance system efficiency & deliver high-quality service management solutions.
Key Responsibilities
* Planning, designing, and executing testing scenarios
* Document testing outputs/outcomes
* Be able to support with audit requirements (evidence testing of development)
They should also be able to:
* Collaborate with project managers, business analysts, key stakeholders and development teams to understand desired acceptance criteria ensuring this is clearly documented & delivered Develop comprehensive test plans where required.
* Write test scenarios and test scripts to cover functional, regression and performance testing
* Prioritise with the product & development teams to provide the testing efforts, assigning tasks and ensuring timely completion of test cycles
* Perform manual and automated testing as necessary, troubleshoot defects, and track issues to resolution
* Promote a culture of continuous learning and improvement within Mastek
* Contribute to the development and maintenance of testing standards, processes, and best practices
Must Have Skills
* Able to commute to the central Leeds office.
* Minimum of 2 years of experience as a ServiceNow tester
* Knowledge of ServiceNow development, including code familiarity (JavaScript, Glide)
* Good understanding of ServiceNow modules such as; ITSM, CSM, CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations)
* Fair understanding of ServiceNow out of the box architecture
* Good understanding of the Atlassian products, such as Jira & Confluence.
* Good analytical & problem-solving skills, with a strong attention to detail.
* Effective communication & interpersonal skills, with the ability to work collaboratively in a fast-paced environment, potentially across multiple customer environments.
* ITIL v4 qualified.
Preferred Skills
* ServiceNow Certified System Administrator (CSA).
* Experience with Agile/Scrum methodologies & tools.
* Good understanding of ServiceNow modules such as; ITOM & SPM.
* Good understanding of authentication methods used within ServiceNow.