At Totally Natural Solutions, we’re pioneers in natural hop extracts for the brewing and beverage industry. We’re looking for a Sales Administrator to join our dynamic team and play a key role in delivering exceptional customer service and sales support. What You’ll Be Doing: Providing first-class customer service by responding to enquiries and processing sales orders efficiently Building strong relationships across departments to ensure smooth communication Becoming an expert in our products and educating customers on exciting new innovations Supporting new customer onboarding, including managing CRM and Sage data Coordinating customer visits, meetings, and trade fair attendance Assisting with sample requests, stock replenishment orders, and online sales Thriving in a deadline-driven environment and contributing to sales targets What We’re Looking For: GCSE or equivalent in Maths and English Previous experience in sales administration and customer service, ideally within a Drinks or Brewing organisation Familiarity with CRM systems (e.g., Salesforce) and sales order processing A proactive, energetic, and organised individual who enjoys problem-solving and teamwork