Employer: 279 University Hospitals Sussex NHS Foundation Trust
Employer type: NHS
Site: Royal Sussex County Hospital
Town: Brighton
Salary: £29,970 - £36,483 pro rata
Salary period: Yearly
Closing: 02/02/2025 23:59
Deputy Patient Access Manager
Band 5
About our Trust
At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, ambition and values that have embodied the NHS for over 70 years.
Our hard-working, talented and dedicated people work together towards a common goal – to always put our Patient First. In fact, our mission is summed up by our ‘where better never stops’ motto and you will play a part in driving us forwards and in improving the lives of patients across Sussex.
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work-life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Job overview
An exciting opportunity has arisen for a Deputy Patient Access Manager to join the Neurosurgery, Major Trauma and Plastics Directorate.
The successful post holder will be an experienced and proactive individual, with knowledge of patient pathways and outpatient and treatment waiting list management.
With a background in team management, you will be a credible and visible leader with excellent interpersonal skills.
You will have a key role in the delivery of a high quality, effective and flexible service in respect of patients’ pathways from referral to treatment.
This role is ideal for someone with an eye for detail and desire to help improve the patient experience, to ensure that treatment is delivered in a timely and caring way.
Main duties of the job
1. To manage the patient’s pathway from triage, first outpatient appointment, through diagnostics, treatment planning and treatment, highlighting potential delays in the pathways to Patient Access Manager.
2. Responsible for the review of the outpatient, inpatient and day case waiting lists and the continuous monitoring of all patient pathways.
3. Ensuring adherence to Trust policies and procedures, in particular the Patient Access Policy.
4. Work with the Booking Hub team leaders and booking appointments clerk in relation to correct adherence to the Patient Access Policy.
5. Responsible for the day-to-day line management of administrative staff in line with Trust policies and procedures.
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be.
We look forward to receiving your application and the start of your journey with UHSussex.
Detailed job description and main responsibilities
Role Summary
This role is a key member of the administration management team, working towards the achievement of key targets for the Neurosurgery Major Trauma and Plastics Directorate.
The post holder will be responsible to the Patient Access Manager and will work within the Trust’s patient access policy to deliver high quality, effective and flexible patient access, clerical and administrative services.
They will also be responsible for the line management of administrative staff, including secretaries, bookers and rota co-ordinators.
Key Working Relationships
Internal:
Operational Managers, Patient Access Managers, Senior Management Team, Team Members and colleagues within Directorates.
Person specification
Experience/ Qualifications
* NHS experience
* Working knowledge and expertise of Careflow
* Knowledge of Patient Access Policy
Skills
* Ability to communicate across a variety of platforms
* Ability to plan, organise and prioritise own workloads.
* Able to establish and maintain working relationships with colleagues from a variety of professional and organisational backgrounds.
* Proven ability to train others of varying abilities
* Knowledge of University Hospital Sussex Trust IT systems
People Management and Development
* Effective leadership skills with the ability to manage and direct people
* Experience of undertaking performance and development reviews
* Experience of working with teams across sites
Equality, Diversity and Inclusion
* Evidence of having championed diversity in previous roles
* Evidence of having undertaken own development to improve understanding of equalities issues.
Important information for applicants
Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.
DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees.
Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for those that meet the Visa and Immigration eligibility criteria.
Closing adverts early: Please apply as early as you're able for this role.
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