Job Description
\n\n \n \n\nAre you ready to take your career to new heights?\n\n * Start date: 24th February 2025\n * **Location: Belfast City Centre ****-office based training and grad bay. Hybrid once training complete. Great public transport links! **\n * Salary: £12.60 ph, £26,208.00 pa\n * Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 01:00\n * Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite\n\n * Description of the Job \nProvide a proactive and reactive service to make sure that our customers meet\nall of their financial arrangements in-line with their own financial goals.
\n \n**Key Responsibilities****** \nAt first point of contact, provide outstanding customer service and help the\norganisation to achieve its goals\n\n \nEducate customers in the different ways they can do their banking, supporting\nthem in choosing the right service options for their personal needs\n\n \nAccurately and compliantly complete processes and procedures, while providing\nthe customer with a seamless and positive experience\n\n \nTake the correct actions to deliver good customer outcomes for any customer\nneeds, regularly reviewing and taking mitigating actions when gaps are\nidentified to ensure good customer outcomes.\n\nJoin us as a Customer Service Associate\n\n * We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times\n\n * You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them\n\n * We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience\n\nWhat youll do \n\nIn this role, you’ll conduct financial reviews with customers and provide them\nwith accurate information, allowing them to make informed decisions on\nfinancial products and services. You’ll hone your organisational skills as you\nmanage your diary and balance proactive conversations with planned customer\nmeetings.\n\nYour duties will include:\n\n * Supporting the bank’s way of working to help as many customers as possible\n\n * Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business\n\n * Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored\n\n * Ensuring each customer interaction leaves the customer satisfied that their needs have been met.\n\nThe skills youll need \n\nTo join us in this role, you’ll have experience of working in a customer\nservice environment and managing relationships with customers. You’ll enjoy\napplying your excellent organisational and time management skills to meet\nperformance measures and customer needs.\n\nWe’re also looking for you to demonstrate: \n\n * Excellent communication skills, both verbal and written\n\n * A background of working within a regulatory environment\n\n * Good technology skills with the ability to use Microsoft Office\n\n * A customer focused attitude\n\n#priority