A fantastic opportunity to join a team dedicated to delivering the highest quality service to international summer school students.
Start date: 1st March 2025
Working Pattern: Fixed Term (March - September 5th 2025)
Reports to: Student Services Manager
Job Type: Full-time, Seasonal
We are recruiting for an outstanding professional with a focus on customer success, an eye for detail, and a passion for delivering high-quality service, to join our fast-growing company. You’ll join our team on a full-time, fixed-term basis to provide key services to motivated students who are attending our residential summer courses in Oxford, Cambridge, and London.
Responsibilities
1. Answering student and parent enquiries via email, telephone, and videocall
2. Administration related to student course changes, enrolments, and payments
3. Assist in the delivery of smooth and efficient airport transfers
4. Complaint resolution
5. Upkeep of CRM records
About You
1. You’re friendly and engaging with a strong work ethic
2. You’re able to work effectively as part of a high-performing team
3. You can organise your tasks to efficiently deliver service excellence
4. You’re comfortable negotiating and communicating clearly
Essential Skills Or Experiences
1. A strong and diplomatic written and verbal communicator
2. Comfortable talking to students and parents from all over the world
3. Proven ability to resolve complaints
4. Excellent IT proficiency including Excel and/or Google sheets
5. Confident performing basic mathematics
Desirable Skills Or Experiences
1. Understanding of the summer school industry and delivery standards
2. Experience in a customer or student service role
3. Familiarity with Salesforce or other CRM systems and collaborative tools like G Suite and Slack
4. Familiar with delivering services to Executives, HNW individuals and families
What Is In It For You
1. Training and professional development
2. 25 days annual leave (pro rata)
3. Flexible and hybrid working within the operational needs of the role
4. Excellent team culture with regular team socials throughout the year
About Us
Oxford Summer Courses is part of Bridgemark Education, founded by two school friends and Oxford graduates who wanted to open up exceptional educational journeys to more people.
We are passionate about driving maximum student impact, through optimal learning experiences using world-renowned methodologies, whilst minimising any negative impact on our surroundings. As part of this, we work closely with Climate Impact Partners to achieve CarbonNeutral company certification and we have achieved BCorp certification for corporate social responsibility. Our CEO also founded and continues to support Universify, an independent charity committed to educational equality, through annual significant financial donations, providing office space for Universify's team in central Oxford and through a staff volunteer programme.
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