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We are actively building diverse teams and welcome applications from everyone.
Role: Commercial Operations Executive
Located: Northampton / London (Ricoh operate a vibrant working policy giving you flexible hybrid working options)
Package: Competitive salary plus excellent benefits
About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative, enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
Key Responsibilities:
* Provide support for all Commercial Operation functions within the Telco division, assisting Sales teams, supporting Delivery Teams and existing contractual services, while assisting all teams in future work streams.
* Support Sales and other functional teams with the creation and publication of commercial proposals and quotations to maximise opportunities within the Telco division.
* Undertake order processing and invoicing, administer Goods Receipt Notes (GRNs) and provide management reports contributing to the overall operation of the commercial operations team.
* Maximise profitability through effective negotiation of price, rates and rebates to achieve savings for the customer (as applicable) and Ricoh.
* Maintain accurate sales forecast data to enable Telco management teams to effectively track sales against targets.
* Review, understand the requirements and administer the Work Packages, ensuring accurate and up-to-date records are maintained.
* Support the collation of data for the creation of regular reports on work progress and performance, providing valuable insights to the team along with project documentation, ensuring accuracy and completeness.
* Manage the administration of Clarizen and other systems essential to the planning and execution of projects.
* Support the definition of small/medium project Business Cases, encompassing scope, goals, deliverables, costs, timescales, plans, dependencies, resource requirements and milestones.
* Deliver excellent customer service by fostering positive relationships and operating customer-facing contracts and services in a professional manner, in accordance with stated processes and operational/commercial guidance.
You Will Ideally Have:
* Experience of Project co-ordination/administration.
* Experience of coordinating small projects or exposure to the end-to-end project lifecycle.
* Experience of working within a structured project management framework.
* Knowledge of project management tools and techniques.
* Excellent customer-facing skills with experience in customer-facing activity.
* Confident approach to customer management and developing key relationships within the customer as well as with partners and vendors.
* Excel skills combined with knowledge and experience of other Microsoft packages including Project, PowerPoint, and Word.
* Strong communication skills, both written and verbal.
* Self-motivated and flexible with the ability to work under pressure.
In Return for Your Commitment, You Can Expect:
We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.
In return for your commitment, we can offer you:
* Excellent package with solid basic, strong bonus and company benefits including:
o A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme.
o Flexible retirement plan.
o Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
o Company car / car allowance (role-specific), cycle to work scheme.
Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society.
Be Part of Something Bigger:
Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers. By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year.
We Are an Equal Opportunities Employer
We are an equal opportunities employer.
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic.
Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender, and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences, and beliefs.
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