Inside Sales Team Manager - Outbound Team Lead EAP Solutions - Business Services Manchester City Centre
Lead a team of sales consultants to success in B2B outbound end-to-end sales process management.
£35,000 salary PLUS fantastic OTE, earn £50K in year 1, to £60K in year 2.
Amazing training and incredible benefits including 34 days holiday, on-site gym in a stunning, modern office building! Monday to Friday 9-5. Award-winning culture.
You must have managed a team in an outbound, dynamic call centre or large sales floor environment.
Outbound B2B Business Services / Mental Health Advisory into the SME market.
We want energy, coaching, motivation, and a dynamic incentive-driven team environment. Award-winning business and culture. Manchester based in stunning offices.
The Role:
* Lead your team and ensure they fully understand their main driver to achieve the target and hit SLA/KPIs.
* Ongoing development planning to drive performance through effective communication and documentation.
* Plan for the week/month ahead based on current issues and analysis of the previous week/month's stats.
* Deliver weekly plans through daily performance & stat reviews.
* Perform coaching, 1:1s, agent contribution reviews, conduct & behaviours reviews in line with policies.
* Deliver documentation based on the constant coaching and improvement of their team.
* Ensure all compliance is adhered to by ensuring paperwork is clear, concise, and legible with all areas completed for review by senior management.
* Keep up to date with any campaign/company updates and changes.
What we're looking for:
* Must have at least 3 years experience in a management position leading a sales team to targets.
* Competent user of Salesforce.
* Uses statistical analysis to implement long-term and short-term fixes.
* Sets a constant example in terms of behaviour and setting standards.
* Gains feedback and analyses the way you communicate.
* Always consistent and professional.
* Manages and assists in performance improvements.
* Analytical and problem-solving skills - can interpret MI and deliver Action Plans.
* Good understanding of inbound and outbound telephony/dialler systems.
* Excellent communication skills - effective coaching skills; the ability to build relationships & motivate staff.
* Strong organisational aptitude and proven time management skills.
* Excellent people management skills.
* A proactive and decisive approach to problem-solving.
The Benefits:
* 25 days holiday, plus bank holidays, Day off on your birthday, holidays increase after 2- and 5-years service.
* Perkbox discounts.
* Pension Plan and Life Insurance.
* Access to Employee Assistance Programme.
* Company incentives, access to discount schemes.
Are you a manager, motivator, and outbound sales leader? Apply now!
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