Location: Based at our offices in Holborn, London - Hybrid working pattern, 3 days a week in office
Omaze is an entertainment company with a social purpose. We offer our customers the chance to win dream houses and support amazing causes. Launched in the US in 2012, Omaze first expanded to the UK in 2020, fundraising in partnership with some of the biggest and most loved British charities and now having raised over £77,000,000 for partners like London Air Ambulance, British Heart Foundation, CRUK, Alzheimer’s Research UK, the RSPCA and many more.
Who We’re Looking For
We’re looking for a dynamic, highly organised, and relationship-driven Winner Relationship Manager to join our team. This role is pivotal in ensuring our Grand Prize winners have an exceptional experience from the moment they are notified to the final handover.
You will be the key liaison, managing winner communications, coordinating fulfilment logistics, and proactively identifying opportunities to share their inspiring stories. A strategic thinker with outstanding stakeholder management skills, you’ll thrive in a fast-paced environment where attention to detail, relationship-building, and proactive storytelling are paramount.
What You’ll Do
* Be the Trusted Guide – Serve as the primary point of contact for Grand Prize winners, ensuring a personalised, transparent, and supportive journey from start to finish.
* Build Meaningful Relationships – Develop strong, lasting connections with winners, internal teams, and external stakeholders to create a seamless and positive fulfilment process.
* Own the Winner Experience – Manage every touchpoint of the winner journey, ensuring communication is clear and timely.
* Spot & Share Inspiring Stories – Work closely with content and PR teams to identify and bring to life compelling winner stories that inspire and captivate audiences.
* Flawless Execution – Oversee all winner related logistics, including travel and accommodations, ensuring every detail is meticulously planned and executed.
* Solve Problems Before They Happen – Anticipate and mitigate potential challenges to guarantee a smooth and stress-free experience for winners.
* Drive Operational Excellence – Continually refine processes to enhance efficiency and collaboration across teams.
* Seamlessly Manage Stakeholders – Coordinate with prizing vendors, production teams, and PR teams to ensure every aspect of the winner experience is seamless.
* Be on the Ground – Travel regularly to winner door knocks, reveals, interviews, and handovers, ensuring winners feel fully supported throughout their journey.
Our Ideal Candidate:
* A Superior Organiser – You thrive in managing multiple projects, keeping all the moving parts aligned, and ensuring nothing falls through the cracks.
* A Relationship Builder – You’re naturally warm, empathetic, and able to build trust with a wide range of stakeholders, from winners to external partners and internal teams.
* A Strategic Communicator – You know how to craft clear, engaging, and effective messaging tailored to different audiences.
* A Problem Solver – You anticipate roadblocks and proactively find solutions to keep everything running smoothly.
* A Storyteller at Heart – You can spot powerful narratives and work with content and PR teams to bring them to life in an inspiring way.
* Resilient & Adaptable – You thrive in a fast-paced, ever-changing environment and remain calm under pressure.
* London-Based & Travel-Ready – You’re excited about traveling monthly to winner-related events, including door knocks, reveals, and handovers.
This role is about more than logistics—it’s about creating extraordinary experiences and meaningful connections that make a lasting impact. If you’re a highly organised people-person with a passion for storytelling, we’d love to hear from you!
What we can offer you:
* 30 days annual leave (+ bank holidays!)
* Private medical and dental insurance
* 9% employer pension contributions, when you contribute at least 2%
* Individual learning and development budgets
* Enhanced family leave policies
* Life assurance of 4x your salary
* Group income protection
* Critical illness cover