Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).
Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.
Fancy doing something different with your clinical skills? Join Serco as a Functional Assessor and help deliver a vital service that supports millions of people with health conditions and disabilities.
What is a Functional Assessor?
A Functional Assessor is either a qualified Nurse, Paramedic, Occupational Therapist, Physiotherapist or Pharmacist who conducts unbiased, comprehensive health assessments for the Health Assessment Advisory Service (HAAS) which arranges and conducts assessments for the Department for Work and Pensions (DWP).
What will I be doing?
As a Functional Assessor, you’ll speak with claimants in a non-clinical environment, either on the phone, face-to-face or online, to carry out functional health assessments to help DWP understand how their disability or condition affects their day-to-day life. With empathy and compassion, you’ll use your active listening and note-taking skills to produce accurate reports.
You’ll help claimants get fair outcomes, by carrying out functional assessments, consulting with treating healthcare professionals and others who are involved in providing care for the individuals you’re assessing, and ensuring final reports are accurate and produced to a high standard. These will be used by DWP decision makers to determine the outcome of claims.
What do I need?
* One year's post-registration experience as a Nurse, Occupational Therapist, Physiotherapist, Paramedic or Pharmacist
* Fully registered with a relevant UK regulatory body (NMC, HCPC or other), without restriction or conditions and with a valid PIN
* Excellent observational and communication skills
* Good overall IT skills with the ability to work quickly and produce reports in a timely manner
Why choose Serco?
Serco can offer very competitive salaries and benefits; however we feel our employees deserve more than just compensation. Our commitment to you is:
* A place you can make a difference: Positively impact millions of lives, through working empathetically with claimants and delivering work you can be proud of.
* A place you can count on: Industry-leading training from Day 1, ‘internal-only’ career advancement opportunities, one-to-one support, and continued mentorship to help you keep hitting your goals.
* A place for you: Here you’ll be part of a community, with a wide range of employee networks, flexible benefits and the opportunity to have your say.
What are the perks?
* Starting salary range from £37,500 - £45,500 depending on location and specialty
* £1000 salary uplift after your first 6 months and a further £1000 salary uplift after 12 months
* Work-life balance: Serco offers 9am – 5pm contracts with no nights, weekends or shifts required. We offer full and part-time contracts
* Up to 10% quality and performance bonus once you’re an Approved Functional Assessor
* Opportunities for hybrid or remote working
* 25 days annual leave, plus bank holiday and the option to purchase up to five additional days
* Brilliant internal progression opportunities
* Up to 6% contributory pension scheme
* Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
* Health and wellbeing benefits including: 24/7 Employee Assistance Programme, BUPA Anytime Helpline, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, and 30% off at Serco-managed leisure centres
* A paid volunteering day each year
To find out more or to apply for this role, please click on the APPLY button.
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