Location: South Birmingham
Job Type: Full-Time
Work Arrangement: Office-Based
Our client, a well-established business in South Birmingham, is seeking an IT Support Technician to join their team.
Key Responsibilities:
* Resolve IT incidents and service requests efficiently
* Support audio-visual and video conferencing equipment
* Work collaboratively within a large IT support team
* Deliver exceptional customer service with a calm, professional approach
* Exercise problem-solving skills and sound judgment under pressure
* Write clear technical and user documentation
* Contribute to cross-functional project teams
Essential Skills & Qualifications:
* Strong IT troubleshooting and excellent communication skills
* Organised, detail-oriented, and customer-focused
Desirable Experience:
* Network technologies and mobile broadband support
* IT support in a commercial environment
* Microsoft Office, bespoke software, and ITIL v4
* Incident management tools and remote desktop support
* Mobile device and BYOD support
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