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Principal Team Lead - Dynamics 365, Transport and Client Solutions
Service Delivery Manager
Job Description
We are seeking a Service Delivery Manager to join our team in Monmouthshire, Wales. This position offers a fantastic opportunity to support key service delivery functions within the telecommunications sector, ensuring the highest levels of customer satisfaction.
Start Date: ASAP
Contract Length: 3 months (potentially opportunity to go Permanent)
Key Responsibilities:
* Manage and support service delivery across projects to maintain strong customer relationships.
* Utilise systems management platforms and ITSM solutions to enhance service performance.
* Work extensively with M365, particularly Excel, to manage projects and provide data insights to management.
* Produce high-quality documentation with meticulous attention to detail.
* Demonstrate a proactive and adaptable approach, willing to take on tasks outside of core responsibilities.
* Communicate effectively with internal teams and external stakeholders, fostering a collaborative environment.
Requirements:
* Proven track record in delivering high-quality service through projects.
* Strong knowledge of telecoms infrastructure and core components of cellular networking.
* Experience with ServiceNow, JIRA, and the Atlassian toolset.
* ITIL accreditation.
* Excellent documentation creation skills with a strong attention to detail.
* Advanced Excel skills and familiarity with Office365.
* Full UK driving licence.
* Willingness to travel and stay away overnight, including trips across Europe.
* A team player with excellent communication and diplomacy skills.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
Telecommunications
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