Location: Stoke on Trent, ST1 5SH
Hours: Monday to Friday 8.00am-5.00pm, 40 hours per week
As a Receptionist for Novus, you are the face of our business to all incoming visitors at our Central Support office in Stoke on Trent. Your role sits within the wider team of Executive Assistants and PAs who support our Board of Directors and wider business operations.
A customer-centric role, sitting front of house, ensuring every interaction you have with clients, customers, or visitors is of a high standard and dealt with in a professional and efficient manner. Additionally, you will support the central services departments as a key point of contact to assist them with administrative duties, providing a flexible and adaptable approach to the needs of the business and wider team.
What's in it for you?
* Attractive salary & benefits to suit you
* 27 Days Hols & BH option to buy or sell holidays
* Company pension scheme up to 7.5%
* Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more….
An outline of your responsibilities as a Receptionist
* Responsible for the smooth running of front of house
* Handle all incoming calls and direct them to the correct department or team where required.
* Manage all travel and accommodation bookings for the business
* Oversee room bookings at the central support office and organise refreshments as required.
* Manage the department, including stationery, kitchen stocks, building suppliers, and cleaner stocks.
* Reconcile credit card spending.
* Key holder responsible for the building opening/locking of reception.
* Promote the department as a central admin resource, manage workload, implement best practice methods, and provide an efficient service.
* Work closely with the PA and Exec team to support with highly confidential materials and assist the Directors where necessary.
* Support with the coordination of hospitality events, within budget.
* Manage the building facilities, problem-solving repairs as required.
* Sort incoming mail and distribute and prepare all outgoing post.
About You
The successful Receptionist will be experienced in a similar role, providing the knowledge and understanding required to balance the role and manage incoming visitors and day-to-day administration tasks. You will have a customer-focused approach, excellent attention to detail, confidence to problem-solve in a customer-facing environment, and an enthusiastic attitude.
A little bit about us
Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a socially and environmentally responsible family-owned business with a rich 127-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients. Our vision is to be the leader in building and maintenance solutions, delivered with compassion and care for the communities in which we operate.
At Novus Property Solutions, we value people and are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand that for many reasons, people very rarely meet all the criteria laid out in the job advert, so we encourage you to apply for the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.
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