Electro Mechanical Engineer - Print Finishing
Permanent Position
Location: Dartford - Covering London/Kent/Essex; Guilford - Covering West Sussex/Hampshire
Salary: £32,000 + £2k annual Bonus + Company Car + Excellent company benefits
Working Week: Monday to Friday, Engineer to be at first call for 9:30am
Due to ongoing success, our client, a market leader in Printing Equipment and Supplies, is expanding their Field Service Engineer teams!
We are supporting them to recruit Service and Repair Field Service Engineers, to maintain, fix, and service the Print Finishing Manufacturers' equipment on customer premises.
This is a customer-facing role; Engineers must maintain the highest level of customer service. Candidates must hold a valid driving licence with no more than 6 points. Company training will be provided and conducted at their headquarters.
Responsibilities
Effective Communication:
* Ensure that Clients are informed of your estimated time of arrival and updated as required.
* Inform the Service Desk as early as possible of any potential issues.
* Report back, in writing, any Client concerns or worries.
Accurate Administration:
* Ensure correct charges are added to Calls and that the Client understands them when signing off.
* Record detailed information for each Call within the system, including photos where necessary.
* Submit accurate Timesheets and Expense Forms in a timely manner.
Management of Company Equipment:
* Keep car roadworthy and legal at all times by ensuring timely servicing, MOT, tyre replacements, etc.
* Ensure that you have the correct tools for the job and that they are in good working condition.
* Keep Car Stocks up to date, timely replenished, and accurately logged.
Personal Training and Outlook:
* Always relay a positive attitude.
* Strive to understand Company policies and expectations clearly.
* Follow procedures as outlined in the Company Handbook.
* Highlight any training that would benefit your role.
* Maintain a presentable appearance as this is a customer-facing role.
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