Adexa Direct Ltd is a leading supplier, importer, and distributor of Professional Catering Equipment via its e-Commerce site. As the business grows, we are looking to strengthen and expand our team.
Prime Objective:
To deliver an outstanding customer experience in a timely manner, resolving all customer queries via phone and email.
Main Responsibilities:
1. Answering incoming phone calls in a timely manner and gathering relevant information.
2. Handling email queries via Freshdesk tickets from start to conclusion.
3. Answering customer questions and queries.
4. Effectively resolving customer complaints and issues.
5. Assisting customers with returns and refunds.
6. Providing product support where possible with assistance from other departments.
7. Completing administrative tasks.
8. Updating customer records and information.
9. Handling warranty issues and arranging product replacements.
Experience / Qualifications:
* Customer Service experience.
* Educated to A-Level standard or equivalent.
* Working knowledge of Microsoft Office 365, Outlook, Excel, and Word.
Key Skills:
* Good verbal and written communication skills.
* Ability to troubleshoot problems.
* Taking ownership to ensure resolution in a timely manner.
* Problem-solving skills and decision making, such as when to escalate an issue to a Customer Service Manager.
* Attention to detail.
* Time management.
* Team-working and collaboration.
* Empathy and compassion.
* Numeracy.
* Adaptable.
Job Types: Full-time, Permanent
Pay: From £23,500.00 per year
Additional pay:
* Bonus scheme.
* Performance bonus.
Benefits:
* Casual dress.
* Company pension.
* Employee discount.
* Free parking.
* On-site parking.
Schedule:
* Monday to Friday.
Work Location: In person
Application deadline: 12/02/2025
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