This is an exciting opportunity for an immediately available Credit Controller to join an established organisation in Witney, Oxfordshire on a temporary ongoing basis to start as soon as possible.
Client Details
The client is widely recognised within their field, with a global presence. The site is close to local amenities, has on-site parking and hybrid working is available with 2 days in the office and 3 from home.
Description
The Credit Controller will be responsible for:
Collections
1. Develop and maintain effective working relationships with the sales organisation and customers to enhance collection efforts while ensuring repeat business.
2. Reduce outside collection and bad debt expense.
3. Chasing debts by phone/email.
4. Initiate contact with business units & customers, and follow up as needed to obtain commitments for payment or unfulfilled customer payments.
5. Maintain open communication with customer and field personnel to promote future business opportunities.
6. Monitoring and control of debt/Aged debt overview: ensuring agreed terms are adhered to by customers.
7. Provide management accurate and timely reports on the status of collection activity.
8. Maintain both physical and digital records to support collection activity, including collection notes, emails, customer responses, and follow-up activities.
9. Document customer commitments for payment.
10. Document and communicate customer disputed items or complaints.
11. Order release: ensuring conditions are met to confirm the release diligently requiring good judgement, following order release process flow.
12. Query management: to be addressed with customer service/sales and solved promptly to keep customer's satisfaction and identify any root causes preventing re-occurrences.
13. Month End Aged Debt reporting, including monthly review calls liaising with Finance Directors, Sales/Business Managers.
Cash Allocation
1. Initiative to contact store and other stakeholders to obtain clarification on payment information to resolve issues and apply payments accurately.
2. Timely and accurate cash application of payments.
3. Identify and properly code deductions / overpayments by customers.
4. Document customer commitments for payment.
5. Keep records of all information.
6. Advise credit personnel of corrections requested by customer and assist field personnel in resolving account variances by application of POS corrections and edit of electronic chargeback logs.
7. Cash allocation: ensuring the cash is allocated daily and accurately to maintain up to date ledgers, requiring attention to detail for multiple currencies.
8. Maintenance of the Sales ledger/Treasury/GL.
Credit Review / Audit Management
1. Establishment of credit terms and limits/Account Review/Customer Master Setups for new customers or increased business on existing accounts considering the risk involved.
2. Assessment of credit risk/Credit Risk Review.
3. Processing of credit notes/debit notes and rebates once these have been authorised on the respective portals.
4. Month End Aged Debt reporting preparation of the files.
Profile
The Credit Controller will be/have:
1. Experience in a similar role.
2. Experience applying comprehensive credit principles and practices.
3. Experience balancing and reconciling accounts.
4. Excellent knowledge of Microsoft Office based program - Outlook, Word, Excel.
5. Fluent in English (other European languages are an advantage but not essential).
6. Experience using Financial system/s.
7. Immediately available.
Job Offer
1. Hybrid working.
2. On-site parking.
3. A chance to gain skills in an established organisation.
4. Immediate start.
5. A site close to local amenities.
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