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Assistant Head of Fundraising (Data, Insight and Supporter Experience), London
Client:
YMCA
Location:
London, United Kingdom
EU work permit required:
Yes
Job Reference:
92b6b1f5cde3
Job Description:
Job Title: Assistant Head of Fundraising (Data, Insight and Supporter Experience)
Location: London/Hybrid
Salary: £55,475.00 per annum
Weekly Hours: 35
Reference: YMC1091224
YMCA England & Wales is looking for an Assistant Head of Fundraising to help lead our driven and dedicated Database Insight and Supporter Experience team. If you are passionate about making a difference in young people's lives and have an already outstanding career in fundraising operations, then this could be the opportunity for you. We are looking for someone who can design and implement new ways of working which will enable us to continue to grow. Collaboration will be essential so communication skills, a supportive approach, and an ability to think creatively are crucial.
About Us
YMCA England & Wales supports 83 local YMCAs, advocating for vulnerable young people by providing essential building blocks for a better life—like a safe home, guidance, friendship, and employment skills. We are committed to ensuring fairness and opportunity for all, and through our collective voice, we influence national policy and media to improve the lives of young people across the country.
Fundraising at YMCA England & Wales has three pillars:
1. Fundraising for distribution through initiatives such as our RoomSponsor programme and national partnerships.
2. Fundraise to support YMCAs and fund our policy, campaign and research work, which changes the lives of young people.
3. Help YMCAs fundraise themselves by providing assets, propositions, and advice for local YMCA fundraisers – we believe there is an exciting opportunity to support with data and insight that requires development.
What you’ll do
As Assistant Head of Fundraising (DISE), you will provide strategic leadership to a multidisciplinary team, overseeing Database Management, Analysis and Insight, and ensuring excellent Supporter Experience. You will develop and implement team strategies that align with the charity’s fundraising and supporter engagement goals, ensuring collaboration, accountability, and continuous improvement.
You will drive exceptional supporter care, ensuring donor interactions are managed professionally and empathetically. By implementing engagement strategies and monitoring supporter satisfaction, you will foster long-term relationships and enhance the overall supporter experience.
Overseeing the Raiser’s Edge NXT platform, you will ensure data accuracy, compliance with UKGDPR and PECR regulations, and integration with third-party platforms. You will optimise database processes, including income reconciliation, Gift Aid processing, and supporter segmentation, ensuring the efficient extraction of appeal and marketing data.
With a focus on data analytics, you will oversee the development of dashboards, KPI reports, and predictive models to drive decision-making. Your insights will support fundraising strategy, campaign performance analysis, and the adoption of data-driven approaches across the organisation.
Additionally, you will manage supplier relationships, ensure compliance with fundraising regulations, and develop risk management policies, collaborating closely with internal teams to support operational excellence.
Who We’re Looking For
We are seeking a driven, creative, and inspirational leader from the Charity Sector. You’ll have led teams within supporter care, database management or fundraising operations. You are a natural at building relationships. You are someone who understands and respects YMCA’s heritage, mission, vision, and overall strategies.
This role reports to the Head of Fundraising and works closely within a vibrant team as well as across the whole of YMCA England & Wales. You will have experience of managing multiple internal and external relationships, and work closely with the Assistant Heads of Fundraising responsible for Public Fundraising and Strategic Partnership.
You are a tech-savvy individual who can streamline workflows and develop tools like Power Automate for automation, Power BI for data visualization, and AI for advanced data insights.
And you are a champion of learning and growth, you foster a positive decision-making process while encouraging team collaboration and engagement.
If this sounds like you and you are ready to join us on our journey we would love to hear from you!
Please apply today with cv and cover letter and help us continue to build a better future for young people across England & Wales.
Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds, particularly those from disabled and Black, Asian and Minority Ethnic (BAME) candidates. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.
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